Technical Account Manager - Fresher (WFH)

About the job:Key Responsibilities:

A. Cloud & Technical Operations:

1. Execute System Deployments: Manage and monitor routine software deployments across AWS and Azure environments to ensure seamless software rollouts.

2. Database Preparation: Perform initial database setups, data mapping, and schema checks for onboarding clients.

3. Custom Configurations: Handcraft, modify, and validate JSON files to adapt the software platform to specific client requirements.

4. Transition to Self-Service: Actively guide clients through the admin portal, helping them leverage self-service features as manual configuration tasks scale down.

B. Client Success & Technical Support:

1. Primary Technical Contact: Serve as the trusted, go-to advisor for clients, managing the relationship from technical onboarding through post-launch phases.

2. De-escalate & Resolve Tickets: Act as the first line of defense for critical system issues, investigating application logs to resolve technical glitches before escalating to core engineering.

3. Conduct Platform Reviews: Host regular check-ins and performance reviews with clients to ensure their technical infrastructure is stable and they are maximizing platform value.

4. Cross-functional Collaboration: Document and pass along feature requests, system bugs, and customer feedback to the core product and engineering teams.

C. Commercial Account Management:

1. Own Contract Renewals: Proactively track client agreement end dates and manage the end-to-end subscription renewal process to prevent account churn.

2. Manage Invoicing & Payments: Coordinate with client finance teams regarding billing schedules, issue invoices, and follow up on overdue payments.

3. Contract Administration: Facilitate the sign-off, filing, and updating of service agreements, addenda, and non-disclosure agreements (NDAs).Who can apply:Only those candidates can apply who:are Computer Science Engineering studentsSalary:₹ 2,00,000 - 2,40,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:SQL, MS-Excel, JSON, English Proficiency (Spoken), English Proficiency (Written), Database Management System (DBMS), Interpersonal skills, Effective Communication, Software Development Life Cycle (SDLC) and TroubleshootingOther Requirements:1. Leadership & Extracurriculars: Preference for engineering graduates who held leadership roles in university committees, placement cells, clubs, or technical fests. Public speaking or debating experience is highly valued, showing the confidence needed to lead corporate client meetings.2. Hybrid Internships: Priority given to candidates with internships combining technical exposure with client interaction or business operations. Ideal roles include Technical Support, Product Management, Cloud Operations, or Founder's Office interns, rather than pure back-end coding.3. Technical Certifications: Candidates who independently pursued entry-level cloud or data certifications will be highly regarded (e.g., AWS Cloud Practitioner, Azure Fundamentals, or foundational SQL/JSON coursework).4. Communication & Mindset: Exceptional spoken and written English to explain technical concepts to non-technical stakeholders. Must exhibit strong commercial awareness, resilience when chasing late payments, high detail orientation, and enthusiasm for an account management career track.About Company:GoYaana is a product-driven startup incorporated on January 10, 2019, dedicated to empowering the travel and hospitality industry with advanced technology platforms tailored for today's experiential travelers.

Responsibilities

Key Responsibilities:

A. Cloud & Technical Operations:

1. Execute System Deployments: Manage and monitor routine software deployments across AWS and Azure environments to ensure seamless software rollouts.

2. Database Preparation: Perform initial database setups, data mapping, and schema checks for onboarding clients.

3. Custom Configurations: Handcraft, modify, and validate JSON files to adapt the software platform to specific client requirements.

4. Transition to Self-Service: Actively guide clients through the admin portal, helping them leverage self-service features as manual configuration tasks scale down.

B. Client Success & Technical Support:

1. Primary Technical Contact: Serve as the trusted, go-to advisor for clients, managing the relationship from technical onboarding through post-launch phases.

2. De-escalate & Resolve Tickets: Act as the first line of defense for critical system issues, investigating application logs to resolve technical glitches before escalating to core engineering.

3. Conduct Platform Reviews: Host regular check-ins and performance reviews with clients to ensure their technical infrastructure is stable and they are maximizing platform value.

4. Cross-functional Collaboration: Document and pass along feature requests, system bugs, and customer feedback to the core product and engineering teams.

C. Commercial Account Management:

1. Own Contract Renewals: Proactively track client agreement end dates and manage the end-to-end subscription renewal process to prevent account churn.

2. Manage Invoicing & Payments: Coordinate with client finance teams regarding billing schedules, issue invoices, and follow up on overdue payments.

3. Contract Administration: Facilitate the sign-off, filing, and updating of service agreements, addenda, and non-disclosure agreements (NDAs).