Looking For Head Operations

SwitchLabs Automobiles Pvt. Ltd.Job DescriptionHead of OperationsCompany OverviewSwitchLabs Automobiles Pvt. Ltd. is an end-to-end electric heavy commercial vehicle (eHCV) logistics company providing Freight-as-a-Service (FaaS) for enterprise customers. The company operates EV truck fleets, develops charging infrastructure, manages fleet command centres, telematics, battery performance, route optimization, energy management and ESG-focused logistics solutions across India.Position SummaryThe Head of Operations is responsible for the overall operational strategy, profitability, scalability and service delivery of SwitchLabs. The role owns nationwide fleet operations, charging readiness, customer SLA delivery, operational governance, fleet productivity and operational excellence while building a high-performance operations organization.Key Responsibilities Own the national operations strategy aligned with annual business goals. Drive fleet utilization, vehicle uptime and revenue per truck. Establish operational governance across all regional clusters. Lead regional operations teams and review performance through structured business reviews. Own customer SLA delivery and executive customer governance. Develop scalable SOPs for dispatch, charging, maintenance and control tower operations. Build annual operating plans, manpower plans and capacity plans. Lead expansion into new operating regions and customer sites. Review operational risks and implement mitigation plans. Drive operational automation through telematics, dashboards and analytics. Define organization-wide KPIs and review mechanisms. Partner with Finance on budgeting, operating cost optimization and working capital. Review fleet productivity, turnaround time and charging efficiency. Lead cross-functional initiatives with Sales, Product, Fleet and Charging teams. Oversee OEM relationships for service quality and uptime improvement. Review charger deployment readiness before fleet deployment. Drive safety, compliance and audit readiness across locations. Mentor future operational leaders and succession planning. Present operational performance to founders and board when required. Champion a culture of ownership, accountability and continuous improvement.Decision Making AuthorityApprove operational policies, manpower allocation, regional resource deployment, fleet deployment priorities, vendor recommendations, escalation decisions and operational CAPEX proposals within delegated authority.Internal StakeholdersCEO, COO, Finance, Sales, HR, Fleet Technical Team, Charging Team, Control Tower, Product & Technology.External StakeholdersEnterprise customers, OEMs, charging partners, logistics partners, vendors, government authorities, insurers and financiers.Required Qualifications./ in Mechanical, Automobile, Electrical, Industrial Engineering or equivalent. MBA in Operations/Supply Chain preferred.Preferred Experience4-7 years in logistics, automotive, EV mobility, supply chain or large fleet operations, with at least 4 years leading multi-location teams and owning operational P&L.Technical SkillsFleet Operations P&L Management Network Planning Fleet Analytics Power BI Advanced Excel ERP KPI Design Telematics Charging Infrastructure Lean Six Sigma Vendor & Contract Management Budgeting.Leadership CompetenciesStrategic thinking, executive communication, commercial acumen, change management, coaching, negotiation, stakeholder management and data-driven decision making.Key KPIs Fleet Utilization % Vehicle Uptime % Revenue per Truck EBITDA Contribution Cost per Kilometre On-Time In-Full (OTIF) Customer SLA Compliance Charging Uptime Fleet Availability Average Turnaround Time Energy Cost per kWh Safety Incidents Team Productivity Preventive Maintenance Compliance Customer Satisfaction (NPS) Regional Profitability Expansion Readiness Operational Audit ScoreExperience7 - 12 YearsNo. of Openings1EducationGraduateRoleHead OperationsIndustry TypeTransportation / Logistic / Shipping / Marine / Courier / Freight / CargoGenderMaleMin Age33 Yrs.Job CountryIndiaType of JobFull TimeWork Location TypeWork from Office