Customer Service Executive

About the job:We are hiring Customer Service Executives for the Mango process at Transcom, represented by Elevate X. The role involves managing customer inquiries with professional verbal and written communication while ensuring a high level of customer satisfaction.

Key Responsibilities:

1. Resolve inbound and outbound customer inquiries efficiently.

2. Maintain professional, clear, and empathetic communication.

3. Troubleshoot customer issues and escalate complex cases when necessary.

4. Meet operational quality and performance targets.

Work Shift: 100% comfortable with rotational shifts.

Work Schedule: 5.5 days working per week.

Work Mode: Purely on-site/work from the office.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,00,000 - 4,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, 5 days a week, Free snacks & beverages, Cab/Transportation facility, Health Insurance, Life InsuranceSkills required:English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationOther Requirements:1. Minimum 6 months of customer service experience (mandatory).2. Communication Skills: Exceptional English proficiency (Versant/V6 level required).About Company:At Elevate X Solutions, our mission is to help businesses grow and succeed. We provide a wide range of services, including market analysis, strategic planning, recruitment, and sales development, to help our clients achieve their goals.

Responsibilities

We are hiring Customer Service Executives for the Mango process at Transcom, represented by Elevate X. The role involves managing customer inquiries with professional verbal and written communication while ensuring a high level of customer satisfaction.

Key Responsibilities:

1. Resolve inbound and outbound customer inquiries efficiently.

2. Maintain professional, clear, and empathetic communication.

3. Troubleshoot customer issues and escalate complex cases when necessary.

4. Meet operational quality and performance targets.

Work Shift: 100% comfortable with rotational shifts.

Work Schedule: 5.5 days working per week.

Work Mode: Purely on-site/work from the office.