Product Delivery Manager

EMB is looking for a Product Delivery Manager to join their team! As a Product Delivery Manager, you will be responsible for monitoring and guiding the execution of all work that is delivered by our partners. You will provide excellent client service, applying the partner’s best resources and effectively managing people across departments to ensure that projects are flawlessly executed on time and on budget.

RESPONSIBILITIES:

Analyzing the structure of a business, understanding its goals, and advising technical and non-technical stakeholders on how to achieve those goals through technology.

Being an expert and evangelist for EMB, and in how to deploy our capabilities to maximise customer success.

Experience in Web/ Mobile App based projects is ideal

Creating product documentation, user flows, and rough wireframes, and working with designers to refine the customer experience into a polished, shippable product.

Communicating, translating, and simplifying business requirements to ensure buy-in from all stakeholders

Working with the Technical team to ensure that they understand what the customer wants to achieve, all the way through to detailed specifications.

Develop strong, trusting relationships with internal teams and clients

Ensure flawless execution of projects

Coordinate with the partners to develop schedules and enforce/ execute them

Manage the project schedules to ensure completion on time. Surface any unresolved timing or resource issues with the partner

Develop rapport and partnering relationships with key clients. Build the relationship by demonstrating a genuine sense of responsibility for the success of the business

Manages project scopes to ensure projects stay on budget

Involved in project-level strategy planning/development

Develop a deeper understanding of the client’s business and the automotive environment by actively learning about business, products, and competitive environment.

Based on knowledge of business and industry, bring forward and identify new initiatives and opportunities

Writes presentations, POVs, test plans, and recommendations for projects

Presents creative ideas to clients

Understand fast past nature of business and positively respond to last-minute client requests

Sufficient presence to be respected by clients and internally

Understanding problems and building solution prioritization frameworks

Required Skills

University degree (ideally in tech-related courses)

Ideally 1-2 years of experience in an agency environment in a client service role

Proficient in Word, PowerPoint, and Excel

Ability to work under pressure, meet deadlines across multiple projects, and display strong organizational skills

Ability to transfer knowledge from project-to-project

Well organized

Shows initiative and desire to learn

Handles assigned work requests in an efficient, timely manner

Has strong client relationship experience

Can successfully complete projects without assistance

Understanding of KPIs and analytics

Highly developed interpersonal and communication skills

Use sound and logical judgment

Displays strong problem-solving skills

Strong client service orientation

Demonstrated strong attention to detail

Product-oriented problem-solving approach

Understanding of key marketing metrics and product funnel

At EMB, Relationship is our middle name.

We employ the most innovative talent in the industry to drive digital transformation for our client's businesses and provides creative solutions to help brands grow meaningful relationships with people.