BLENDED PROCESS EXECUTIVE

About the job:Process: Blended Process (Voice + Non-Voice)

Job Location: Airoli, Navi Mumbai

Work Mode: Work From Office (WFO)

Working Days: 5 Days Working

Shift: Rotational Shifts

Week Off: Rotational Week Off

Employment Type: Full-Time

Key Responsibilities:

1. Handle customer queries through voice and non-voice channels as per process requirements.

2. Provide accurate and timely resolutions to customer concerns.

3. Maintain professional communication and deliver excellent customer service.

4. Follow company policies, process guidelines, and quality standards.

5. Maintain customer satisfaction while meeting productivity targets.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Navi Mumbai onlySalary:₹ 3,05,000 - 3,60,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:5 days a week, Health Insurance, Life InsuranceSkills required:Typing, Problem Solving, Computer skills and Effective CommunicationOther Requirements:1. Good English communication skills.2. Strong customer service and problem-solving abilities.3. Basic computer knowledge and typing skills.4. Flexibility to work in rotational shifts and rotational week-offs.5. Customer support or BPO experience is an advantage.About Company:Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.

Responsibilities

Process: Blended Process (Voice + Non-Voice)

Job Location: Airoli, Navi Mumbai

Work Mode: Work From Office (WFO)

Working Days: 5 Days Working

Shift: Rotational Shifts

Week Off: Rotational Week Off

Employment Type: Full-Time

Key Responsibilities:

1. Handle customer queries through voice and non-voice channels as per process requirements.

2. Provide accurate and timely resolutions to customer concerns.

3. Maintain professional communication and deliver excellent customer service.

4. Follow company policies, process guidelines, and quality standards.

5. Maintain customer satisfaction while meeting productivity targets.