Looking For Quality Care Executive

Key ResponsibilitiesService Quality Audit & SOP MonitoringQuality Audits: Regularly audit patient/customer interaction touchpoints, front-desk responses, appointment flows, and service delivery to ensure compliance with company SOPs.Process Compliance: Ensure facility hygiene, safety protocols, operational checklists, and service quality benchmarks are consistently met across all shifts.Staff Training: Conduct orientation and periodic training sessions for front-desk, customer care, and support staff on service etiquette, empathy, and grievance handling.Customer Feedback & Grievance RedressalFeedback Collection: Administer post-service feedback collection (calls, digital forms, in-person interviews) and calculate Net Promoter Scores (NPS) or satisfaction metrics.Grievance Resolution: Promptly address, investigate, and resolve patient or client complaints, implementing corrective action plans to prevent escalation.Reporting & Analysis: Maintain quality audit logs and feedback data in MS Excel / CRM, preparing weekly/monthly quality analysis reports for management review.Experience0 - 1 YearsNo. of Openings1EducationGraduateRoleQuality Care ExecutiveIndustry TypeAutomobile / Auto AncillariesGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from OfficeFace Interview LocationImpact HR and KM Solutions Near Canada Corner Signal Ravi Chambers Basements Below Laminate Gallery, Nashik