Operations Associate (WFH)

About the job:KRAVVE is a fresh meat and seafood delivery platform. We deliver fish, chicken, mutton, and other fresh food products.

Key responsibilities:

1. Speak with customers over calls and WhatsApp, answer product queries, and confirm orders.

2. Handle questions about fish varieties, meat cuts, quantities, availability, and delivery.

3. Enter and update orders, customer details, and special instructions in our system.

4. Coordinate with processing, packing, and delivery teams.

5. Track deliveries and keep customers informed.

6. Collect customer feedback, record it in the system, and follow up on complaints until resolved.

7. Reconcile daily orders, payments, rider cash collections, cancellations, and refunds.

8. Maintain daily reports of pending orders, payments, and customer issues.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,80,000 - 5,60,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Operations, English Proficiency (Spoken), English Proficiency (Written) and Customer SupportOther Requirements:1. Must be comfortable working in a non-vegetarian food business and handling customer queries related to fish, chicken, and mutton.2. Good communication skills in Hindi and English; Marathi is a plus.3. Basic computer skills, including WhatsApp, Excel/Google Sheets, and order management systems.4. Organised, responsible, and able to manage busy delivery hours.5. Customer support, food delivery, retail, or operations experience preferred.About Company:Kravve is an early-stage premium seafood & meat brand based in Pune. We focus on delivering fresh, clean, high-quality fish, chicken, mutton, and eggs to select residential communities with a strong emphasis on hygiene, transparency, and customer trust. We currently operate through WhatsApp and are in the process of launching our mobile app and website. Our operations are hyperlocal, fast-paced, and hands-on, with customers who value quality over discounts. As a young startup, we work closely as a small team and value ownership, clear communication, and practical execution. This role offers the opportunity to be part of a growing brand at a very early stage and contribute directly to building strong day-to-day operations.

Responsibilities

KRAVVE is a fresh meat and seafood delivery platform. We deliver fish, chicken, mutton, and other fresh food products.

Key responsibilities:

1. Speak with customers over calls and WhatsApp, answer product queries, and confirm orders.

2. Handle questions about fish varieties, meat cuts, quantities, availability, and delivery.

3. Enter and update orders, customer details, and special instructions in our system.

4. Coordinate with processing, packing, and delivery teams.

5. Track deliveries and keep customers informed.

6. Collect customer feedback, record it in the system, and follow up on complaints until resolved.

7. Reconcile daily orders, payments, rider cash collections, cancellations, and refunds.

8. Maintain daily reports of pending orders, payments, and customer issues.