Advance Support Engineer(PSO)

Dear CandidateLooking for Telecom Advance Support Engineer (PSO) If this opportunity hits you Kindly revert.Job Description:3+ years’ experience working as a support engineer / Network Engineer /deployment Engineer/ Solutions Engineer/integration Engineer in the telecom deployment industry. ■ BE/ B.Sc. in CS, EE, Telecommunications graduate with honors from an elite university – (70%- 90% depending on the colleges. Delhi university a plus).■ Telecom Knowledge (IMS, 4G) - Mandatory.■ Linux OS, SQL knowledge – Mandatory. Vertica DB, scripting - a plus.■ Open stack / Cloud based infrastructure (OpenStack/Kubernetes), knowledge is a plus■ Be available to work off business hours to address critical matters/situations based on Radcom’s on-call support model■ Willing to work in evening and night shifts and Weekend.■ Fluent English – Mandatory■ Valid passport Visible to teammates Add private requirements that your team and AI Resume Review will use to evaluate candidates. Public: Show on job boards ■ Based in RADCOM India offices, Delhi, India. ■ Responsible for all the technical support aspects required by the client for RADCOM’s solutions, including integration, deployment, and customization of applications; and KPI reports for individual customer needs.■ Support and deployment of Radcom’s solution at cloud-based customer environments (case to case basis)■ Having very good customer interaction interface and able to drive customer calls independently.■ Able to drive and deliver internal customer small project - end to end handling along with taking care of all internal required communications.■ Working closely with the management on customer updates and future plan■ Daily maintenance and problem resolution, System patches and software upgrades, and routine system configuration■ Identifies, diagnoses, and resolves issues related to System with good troubleshooting and root cause finding.■ If required: travel to on-site support outside India, training, installation, and configuration, etcThanks & RegardsShreya Tiwari Technical Recruiter - HR RADCOM