Wellness Sales & Guest Experience Executive

About Wegathr

Wegathr curates premium experiences, workshops, and retreats that help people reconnect with themselves through wellness activities, art, culture, and nature.

The Role

We are looking for a warm, articulate, and proactive individual to manage the complete sales journey — from the first enquiry to confirmed booking. You will engage with prospective participants, understand their needs, recommend suitable experiences, manage follow-ups, and drive conversions while ensuring a thoughtful, personalised customer experience.

Key Responsibilities

Lead Management: Handle enquiries from WhatsApp, Instagram, website, and other channels; respond promptly and engage with prospective participants.

Consultative Sales: Understand customer needs, recommend suitable retreats, address concerns, and convert genuine interest into bookings without being pushy.

Follow-ups & Closures: Manage calls, personalised messages, objections, payment coordination, and booking confirmations.

CRM Management: Maintain accurate lead records, update sales stages, schedule follow-ups, and track conversion outcomes.

Reporting & Insights: Analyse lead quality, conversion rates, customer feedback, and reasons for drop-offs; share actionable insights with management.

Customer Experience: Build trust, set clear expectations, and maintain relationships for future retreats and repeat bookings.

What We’re Looking For

1–3 years of experience in sales, customer success, hospitality, travel, or a similar customer-facing role.

Excellent spoken and written English, with confident phone communication and professional WhatsApp etiquette.

Empathetic, patient, and genuinely interested in understanding customer needs.

A consultative sales mindset — someone who guides rather than pushes.

Strong follow-up discipline, organisational skills, and attention to detail.

Comfortable using CRMs, spreadsheets, WhatsApp Business, and basic sales reporting.

A self-starter who takes ownership, works independently, and is comfortable with sales targets.

Experience in wellness, retreats, hospitality, or premium lifestyle services is a plus.

What We Offer

Full-time, work-from-home opportunity.

Fixed salary + performance-based incentives.

Direct collaboration with the founders and ownership of the sales process.

An opportunity to grow with a purpose-driven experiences brand.