Team Lead - International Voice Process

We are seeking a dedicated and experienced Team Lead for our International Voice Process team in the Mumbai region. The ideal candidate will have a strong background in the BPO sector, particularly in managing teams that handle international voice operations. As a Team Lead, you will be responsible for overseeing daily operations, ensuring that team members meet performance targets, and providing guidance and support to enhance team productivity.

Key Responsibilities:

• Lead and manage a team of customer service representatives in the international voice process.
• Monitor team performance and provide regular feedback to team members.
• Conduct training sessions to improve team skills and knowledge.
• Ensure adherence to company policies and procedures while maintaining high levels of customer satisfaction.
• Collaborate with management to develop strategies for improving team performance and efficiency.
• Handle escalated customer issues and provide effective resolutions.

Required Skills:

• Proven experience in a BPO environment, specifically in voice processes.
• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to motivate and inspire team members.
• Proficient in performance management and coaching techniques.

If you are a results-driven leader with a passion for team development and customer service excellence, we encourage you to apply for this exciting opportunity.