IT Service Management Governance Analyst - Contract (India)

RED Global is looking for an

Operations Coordinator

to support the Global Operations Service Lead in managing day-to-day IT service operations across the Legal & Compliance and REWAM application portfolios.

Roles and Responsibilities:

Monitor AMS operations, incidents, requests, problems, and changes.

Track SLA, KPI, service performance, risks, and action items.

Prepare operational reports, dashboards, and service review materials.

Support governance meetings, meeting minutes, and follow-up actions.

Coordinate with vendors, AMS teams, and key stakeholders.

Maintain service documentation, application inventory, and knowledge repositories.

Support resource onboarding/offboarding and project transition activities.

Skills and Experience:

25 years in

IT Operations, ITSM, Service Delivery, PMO, or Operational Coordination .

Understanding of

ITIL processes

Incident, Problem, Change, and Request Management.

Experience with

SLA/KPI tracking and operational reporting .

Experience coordinating

AMS teams, vendors, and stakeholders .

Familiarity with

ServiceNow or similar ITSM tools .

Strong communication, organization, documentation, and follow-up skills.

Soft skills: structured, process oriented, able to navigate a complex environment

operational governance, service management coordination, service monitoring, process mapping.

Project Details:

Location:

India (Remote)

Start Date:

ASAP

Contract duration:

3 months with possible extension

Rate:

USD/Day

Language:

English

If youre interested, please send your updated CV at

or feel free to get in touch. .