Customer Service Associate - Fresher

About the job:As a Customer Service Associate at Elevate X Solutions, you'll help clients get clear, timely support and build positive relationships through every interaction. You'll listen carefully, communicate confidently in spoken English, and follow through to resolve questions and concerns.

1. Respond to client inquiries by phone, email, or other available channels, providing accurate information and clear next steps.

2. Build rapport by understanding each client's needs, keeping conversations professional, and following up when needed.

3. Record interactions, requests, and outcomes in the CRM so client information stays organized and colleagues can pick up where you left off.

4. Address complaints with patience and sound judgment, working toward practical resolutions and escalating issues when appropriate.

5. Identify opportunities to introduce prospective clients to Elevate X Solutions and support their initial inquiries without pressure.

6. Coordinate with colleagues to route requests, share relevant details, and help ensure clients receive consistent support.

7. Review open cases and follow through on outstanding actions, keeping clients informed until their concerns are addressed.

Regards

Shalini SinghWho can apply:Only those candidates can apply who:Salary:₹ 2,30,000 - 3,60,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Health InsuranceSkills required:Client Relationship Management (CRM), Client Relationship, English Proficiency (Spoken), Effective Communication, Customer Support, Conflict Management and Customer AcquisitionOther Requirements:• Freshers and experienced candidates are welcome to apply• Strong customer handling and problem-solving abilities.• Basic computer knowledge.• Ability to work in a rotational week-off environment.About Company:At Elevate X Solutions, our mission is to help businesses grow and succeed. We provide a wide range of services, including market analysis, strategic planning, recruitment, and sales development, to help our clients achieve their goals.

Responsibilities

As a Customer Service Associate at Elevate X Solutions, you'll help clients get clear, timely support and build positive relationships through every interaction. You'll listen carefully, communicate confidently in spoken English, and follow through to resolve questions and concerns.

1. Respond to client inquiries by phone, email, or other available channels, providing accurate information and clear next steps.

2. Build rapport by understanding each client's needs, keeping conversations professional, and following up when needed.

3. Record interactions, requests, and outcomes in the CRM so client information stays organized and colleagues can pick up where you left off.

4. Address complaints with patience and sound judgment, working toward practical resolutions and escalating issues when appropriate.

5. Identify opportunities to introduce prospective clients to Elevate X Solutions and support their initial inquiries without pressure.

6. Coordinate with colleagues to route requests, share relevant details, and help ensure clients receive consistent support.

7. Review open cases and follow through on outstanding actions, keeping clients informed until their concerns are addressed.

Regards

Shalini Singh