Front Desk Administrator

. Job ObjectiveTo manage the front desk professionally, welcome customers and visitors, maintain accurate customer records, handle calls and messages, perform computer-based administrative work, and support the smooth functioning of the office. 2. Key ResponsibilitiesA. Reception & Visitor ManagementWelcome customers, suppliers, visitors and business associates professionally. Ask visitors the purpose of their visit and direct them to the concerned person. Inform the relevant salesperson or department when a customer arrives. Maintain a daily visitor register. Ensure visitors are attended to promptly and courteously. Coordinate waiting arrangements and inform visitors if the concerned person is unavailable. B. Customer Data & CRMRecord details of every new customer visiting the office, wherever applicable. Maintain customer name, company/shop name, mobile number, city, business type and product requirements. Record customer preferences, price range, quantity requirements and follow-up dates. Update existing customer details in Excel, Google Sheets or the company's CRM. Ensure customer information is accurate and properly maintained. Forward customer enquiries to the relevant salesperson. C. Telephone & WhatsApp ManagementAnswer incoming calls professionally. Take messages and forward them to the correct person. Respond to routine enquiries using approved company information. Forward customer product enquiries, order queries and complaints to the concerned employee. Maintain a record of important enquiries and ensure they are assigned for follow-up. Handle business communications politely and confidentially. D. Computer & Administrative WorkPrepare and maintain Excel sheets, documents and basic reports. Enter customer data and update records regularly. Maintain digital and physical files. Handle printing, scanning, photocopying and document filing. Send approved emails, documents and business messages. Assist with data entry, basic MIS and other administrative tasks assigned by management. Use AI tools and computer applications where helpful for routine office work. E. Customer Enquiry & Follow-up TrackingRecord customer enquiries received through calls, WhatsApp and office visits. Forward each enquiry to the appropriate salesperson. Maintain a tracker showing the responsible employee, follow-up date and current status. Remind the concerned employee about pending follow-ups. Escalate unanswered or overdue enquiries to the Office Manager. Record customer feedback and complaints and track them until they are handed over or resolved by the responsible person. F. Coordination with Sales & Other DepartmentsInform sales staff about customer arrivals and appointments. Coordinate with accounts for routine document or payment-related enquiries. Direct stock, delivery and dispatch queries to the responsible employee. Maintain records of courier bookings and incoming/outgoing documents where required. Ensure customer enquiries are not missed during busy business hours. G. General Office AdministrationKeep the reception desk organised and presentable. Monitor basic stationery and reception supplies. Follow office timings, dress code and professional conduct requirements. Maintain confidentiality of customer information and company records. Perform other reasonable administrative duties assigned by the Office Manager or Owner.