Sr Associate Customer Success (Remote)

Greetings from SyndicationPro!

We are a Product based company well established in US Market. SyndicationPro is a product, based on Investment Management Space. As we are expanding and scaling up our SaaS product to the next level, there is a huge opportunity to work on different modules and features, multiple products. It's all about large digital transformation with speed and all about solving complex problems.

This product is being awarded as one of the Finalists in the SaaS Awards 2021 and Finovate.

Roles and Responsibility

Onboard and assist customers as needed with product demonstration, setup, and navigating software.

Establish frequent touchpoints with the customer to improve customer experience.

Review customer complaints and concerns and seek to improve all aspects of the customer experience.

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs

Optimize existing processes within the company and actively enhance all Customer Success initiatives.

Experience workinSeek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience

Assist in creating training courses and educational materials for customers and other members of the department.

Schedule EBR meetings and establish clear retention goals and process milestones for the client to work toward.

Minimize customer churn.

Benefits and Perks

You get an opportunity to permanently work from home and thus get more time to spend with your family and be safe in this pandemic

Five days with flexible working hours

Free Udemy business account to upskill your professional and technical skills

Opportunity to work with your professional family and not only with the machines

Employee friendly policies and processes

No micro management

Energetic work environment

Great people support

Health Insurance

Leaders support to implement innovative ideas

Good Pay master

We are excited to build a great team of leaders and passionate coders who want to achieve extra ordinary career growth.