Customer Service Associate

About the job:Key responsibilities:

1. Customer Support & Issue Resolution: Handling customer inquiries, resolving technical or service issues, and managing transactions.

2. First Call Resolution (FCR): Efficiently managing client queries to provide a quick resolution during the first contact.

3. Process Adherence: Escalating complex scenarios to senior team leaders while strictly maintaining service quality and defined Service Level Agreements (SLAs).Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 3,50,000 - 5,50,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:5 days a week, Free snacks & beverages, Cab/Transportation facility, Health InsuranceSkills required:Client Relationship Management (CRM), English Proficiency (Spoken) and Customer SupportOther Requirements:1. Strong verbal/written communication, keyboard proficiency (accuracy and speed), and familiarity with computers.2. Years of Experience: 1 to 4 years3. Only immediate joinersAbout Company:We are a manpower consultancy hiring candidates for companies in Chennai. Our vision is clear and definite, and our mission is to provide the best quality services with efficient manpower services.

Responsibilities

Key responsibilities:

1. Customer Support & Issue Resolution: Handling customer inquiries, resolving technical or service issues, and managing transactions.

2. First Call Resolution (FCR): Efficiently managing client queries to provide a quick resolution during the first contact.

3. Process Adherence: Escalating complex scenarios to senior team leaders while strictly maintaining service quality and defined Service Level Agreements (SLAs).