Client Service Associate

About the job:Key responsibilities:

1. Manage client relationships and act as the primary point of contact for all background verification requests.

2. Monitor verification cases and ensure timely completion within agreed TATs and SLAs.

3. Coordinate with internal operations teams to resolve client queries, delays, and escalations.

4. Prepare daily, weekly, and monthly reports, MIS, and progress trackers using MS Excel.

5. Maintain regular client communication through emails, calls, review meetings, and status updates while ensuring client satisfaction.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceare from Bandra onlySalary:₹ 2,00,000 - 3,50,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Informal dress code, Free snacks & beveragesSkills required:MS-Excel, English Proficiency (Spoken), English Proficiency (Written) and Self-learningOther Requirements:1. Prior experience in Background Verification (BGV) – Client Servicing.2. Excellent verbal and written communication skills.3. Good knowledge of MS Excel and reporting.4. Strong client coordination and relationship management skills.5. Candidates residing near Malad, Mumbai, are preferred.About Company:Founded in 2008, SecureSearch has been helping businesses effectively manage their screening programs over the past decade and has since established itself as the trusted partner of choice for many leading global companies. SecureSearch is guided by a team of industry experts credited with having pioneered the background screening practice in India and is widely regarded as the leading authority in this field. We pride ourselves on successfully running the background screening programs of organizations across a broad spectrum of businesses and varying in size, from small firms to Fortune 500 corporations.

Responsibilities

Key responsibilities:

1. Manage client relationships and act as the primary point of contact for all background verification requests.

2. Monitor verification cases and ensure timely completion within agreed TATs and SLAs.

3. Coordinate with internal operations teams to resolve client queries, delays, and escalations.

4. Prepare daily, weekly, and monthly reports, MIS, and progress trackers using MS Excel.

5. Maintain regular client communication through emails, calls, review meetings, and status updates while ensuring client satisfaction.