Field Support Engineer (WFH)

About the job:Key Responsibilities:

1. Perform comprehensive on-site installations of optical sorting machines, ensuring proper configuration to meet customer specifications

2. Conduct initial machine setup, calibration, and testing to ensure optimal performance and functionality according to customer requirements

3. Provide hands-on training to customers and end-users on the operation, maintenance, and troubleshooting of the machines

4. Diagnose and resolve technical issues encountered during installation and throughout the post-installation phase, ensuring minimal downtime

5. Work closely with internal teams to address machine-specific concerns, customizations, and improvements

6. Document installation processes, configuration details, troubleshooting steps, and any issues resolved during the installation

7. Provide exceptional service and support to customers, ensuring high satisfaction through effective problem-solving and timely interventions

8. Offer ongoing support to clients, ensuring continued machine performance, and handle any maintenance or technical inquiries

9. Stay up-to-date with the latest product updates, technical developments, and industry trends to provide the best possible service

10. Having good knowledge of Gujarati languageWho can apply:Only those candidates can apply who:have minimum 1 years of experienceare Electronics Engineering studentsSalary:₹ 3,00,000 - 3,60,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Health InsuranceSkills required:Hindi Proficiency (Spoken), Gujarati Proficiency (Spoken), PLC Programming and TroubleshootingOther Requirements:1. Bachelor’s degree in electrical engineering, electronics, or a related field2. Proven experience as a technical engineer, with a strong background in machine installation and technical troubleshooting3. Practical experience in the installation, calibration, and maintenance of complex machinery4. Excellent communication and interpersonal skills, with the ability to build rapport and interact effectively with customers and team members5. Ability to read and interpret machine blueprints, technical manuals, and electrical diagrams; basic knowledge of operating systems and software applications is an advantage6. Strong troubleshooting skills for mechanical, electrical, and software-related issues7. Exceptional time-management skills to prioritize and handle multiple installations and tasks simultaneously8. Willingness to travel extensively and work flexible hours to meet customer installation schedules9. Focused on delivering high-quality service, with a commitment to ensuring customer satisfactionAbout Company:Senso Vision is a technology consulting and development startup. We are a team of highly trained and experienced professionals in the domain of computer vision, drone automation, IoT, and machine learning.

Responsibilities

Key Responsibilities:

1. Perform comprehensive on-site installations of optical sorting machines, ensuring proper configuration to meet customer specifications

2. Conduct initial machine setup, calibration, and testing to ensure optimal performance and functionality according to customer requirements

3. Provide hands-on training to customers and end-users on the operation, maintenance, and troubleshooting of the machines

4. Diagnose and resolve technical issues encountered during installation and throughout the post-installation phase, ensuring minimal downtime

5. Work closely with internal teams to address machine-specific concerns, customizations, and improvements

6. Document installation processes, configuration details, troubleshooting steps, and any issues resolved during the installation

7. Provide exceptional service and support to customers, ensuring high satisfaction through effective problem-solving and timely interventions

8. Offer ongoing support to clients, ensuring continued machine performance, and handle any maintenance or technical inquiries

9. Stay up-to-date with the latest product updates, technical developments, and industry trends to provide the best possible service

10. Having good knowledge of Gujarati language