End User Computing Specialist

We are seeking an experienced End User Computing Specialist to join our team in the Delhi-NCR region. The ideal candidate will have a strong background in end user computing and support, with a focus on delivering high-quality IT service delivery. This role is critical in ensuring that our end users have the necessary tools and support to perform their jobs effectively.

Key Responsibilities:

• Provide end user support and troubleshooting for various computing issues, ensuring timely resolution and minimal disruption to business operations.
• Manage and modernize end user computing environments, implementing best practices and innovative solutions to enhance user experience.
• Collaborate with cross-functional teams to deliver IT service delivery initiatives, ensuring alignment with organizational goals.
• Oversee identity and access management processes, ensuring compliance with security policies and procedures.
• Utilize ServiceNow for incident management, problem management, and change management processes, ensuring efficient tracking and resolution of issues.
• Maintain the Configuration Management Database (CMDB) to ensure accurate documentation of IT assets and services.
• Analyze and report on end user computing metrics to identify areas for improvement and drive continuous service enhancement.

Required Skills:

• Strong knowledge of end user computing principles and practices.
• Proficiency in ServiceNow and IT service delivery frameworks.
• Experience with identity and access management solutions.
• Familiarity with CMDB, incident management, problem management, and change management processes.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills, with a customer-focused approach.

If you are a proactive and skilled End User Computing Specialist looking to make a significant impact in a dynamic environment, we encourage you to apply.