Import & Operations Executive

About the job:Key responsibilities:

1. Ensure smooth inbound and outbound coordination with internal teams virtually.

2. Resolve customer complaints and grievances immediately.

3. Communicate with domestic & international clients to receive and process orders

4. Oversee the accounts of assigned clients, ensuring their logistics needs are met efficiently.

5. Collaborate with the sales team to negotiate and renew contracts with clients.

6. Cross-sell and upsell other products and services.

7. Maintain the financial health and receivables of customer accounts and ensure timely payments.

8. Work closely with other departments such as sales, operations, warehousing, customs clearance, and finance to coordinate efforts and ensure seamless service delivery to clients.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,00,000 - 4,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Effective CommunicationOther Requirements:1. Proven experience in customer relationships, client handling, problem-solving, and coordination, preferably in the logistics, shipping, or freight forwarding industry.2. Preference will be given to candidates with experience in import-export documentation and awareness of Incoterms, international logistics procedures, and industry regulations.3. Preference will be given to candidates with experience in cross-selling.4. Excellent verbal and written communication skills, especially in English.5. Excellent interpersonal skills.6. Strong problem-solving abilities and the ability to work well under pressure.7. Familiar with Microsoft Office, Google Drive, and Google- sheets.8. Ability to multitask, prioritize, and manage time effectively.9. A customer-centric mindset with a passion for maintaining client relationships and delivering exceptional service.10. Strong follow-up skills.11. Self-motivated, agile, proactive, and results-oriented.About Company:OSV provides integrated services to lower operational expenditure and increase business efficiencies for clients. Our integrated and IT-backed multi-modal network of air, road, and rail, coupled with free trade warehousing, allows us to provide customized supply chain solutions to customers across industries.

With our extensive network, we ensure the most effective logistical solutions that add value to customers' supply chain requirements. OSV offers a range of value-added services extending across six core categories that include, free trade warehousing, international logistics, customs clearances, 3PL, consolidation, and other value-added services.

Responsibilities

Key responsibilities:

1. Ensure smooth inbound and outbound coordination with internal teams virtually.

2. Resolve customer complaints and grievances immediately.

3. Communicate with domestic & international clients to receive and process orders

4. Oversee the accounts of assigned clients, ensuring their logistics needs are met efficiently.

5. Collaborate with the sales team to negotiate and renew contracts with clients.

6. Cross-sell and upsell other products and services.

7. Maintain the financial health and receivables of customer accounts and ensure timely payments.

8. Work closely with other departments such as sales, operations, warehousing, customs clearance, and finance to coordinate efforts and ensure seamless service delivery to clients.