CRM - Internship

About the internship:Selected intern's day-to-day responsibilities include:

1. Responsible for customer data quality including accuracy, relevance, completeness and security of data across the organization.

2. Develop and manage multichannel communication programs and identify added value communication strategies.

3. Plan and manage contact strategies to support cross-lifecycle audience engagement, lead nurturing, conversion, retention, cross-sell, up-sell or to reduce churn rates.

4. Liaise closely with other departments and engage stakeholders to ensure the CRM strategy and tools are fully embedded across all integrated campaigns, and ensure ROI is demonstrated.

5. Take ownership for CRM and contact strategies, including personalized communications using email marketing [and, where relevant, text-based and site-based messaging].

6. Formulate campaign briefs based on a learned knowledge of customer triggers, interests and behavioral patterns.

7. Evaluate, monitor and produce reports including KPIs for CRM (and email marketing) strategies.

8. Plan data selection, segmentation and prepare campaign lists. Ensure the systems can support data selection required.

9. Improve ROI and customer lifetime value across all campaigns.

10. Drive customer insight through the business and manage consumer research programmes.

11. Embed CRM across the brand to improve loyalty and assess opportunities to increase sales.

12. Responsible for all technical aspects of the CRM and email system, to ensure optimization, delivery and service.

13. Some roles include email marketing and/online marketing and the planning, creation and testing of campaigns.

14. Contribute to systems and processes documentation, design and customization, configuration of CRM Systems.

15. Communicate system changes to users and provide training.

16. Management of external agencies, including CRM suppliers and Social Media.Who can apply:Only those candidates can apply who:are available for full time (in-office) internshipcan start the internship between 15th Oct'26 and 19th Nov'26are available for duration of 6 monthsare from Greater Noida onlyhave relevant skills and interests* Women wanting to start/restart their career can also apply.* Freshers looking for jobs may also applyStipend:INR₹ 17,000 - 25,000 /monthDeadline:[hidden]:59:59Other perks:Certificate, Letter of recommendation, Informal dress code, 5 days a week, Job offerSkills required:Digital Marketing, Client Interaction, Email Marketing, Client Relationship Management (CRM), B2B Sales, LinkedIn Marketing, English Proficiency (Spoken), English Proficiency (Written), Artificial intelligence, Sales, Marketing Campaigns , Effective Communication, Marketing Automation, Self-learning, Customer Acquisition, Sales Strategy and Digital Marketing ToolsOther Requirements:1. Proactive and results orientated.2. Analytical mind.3. Manage lead and motivate a team.4. Passion for digital techniques and technologies.5. Comfortable with stakeholder engagement, working across departments to manage expectations and prioritize work.6. Experience in implementing customer engagement programmes and activities.Passionate about customer centric communications.7. Confident and good at all aspects of communication.8. Organized, practical and influential.9. A professional and competent consumer focussed marketing expert.10. Ability work to tight deadline dates, and support staff at all levels and from other teams.11. Ability to combine technical understanding with creative skills.12. A problem-solving mindset13. Excellent project management skills.About Company:We're a young and dynamic company dedicated to giving you the very best of email marketing automation software.Additional information:

Stipend Structure:

Fixed pay: ₹ 12,000 - 15,000 /month

Incentive pay: ₹ 5,000 - 10,000 /month

Job offer: On successful conversion to a permanent employee, the candidate can expect a salary of ₹ 200000 to 300000/year

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Responsible for customer data quality including accuracy, relevance, completeness and security of data across the organization.

2. Develop and manage multichannel communication programs and identify added value communication strategies.

3. Plan and manage contact strategies to support cross-lifecycle audience engagement, lead nurturing, conversion, retention, cross-sell, up-sell or to reduce churn rates.

4. Liaise closely with other departments and engage stakeholders to ensure the CRM strategy and tools are fully embedded across all integrated campaigns, and ensure ROI is demonstrated.

5. Take ownership for CRM and contact strategies, including personalized communications using email marketing [and, where relevant, text-based and site-based messaging].

6. Formulate campaign briefs based on a learned knowledge of customer triggers, interests and behavioral patterns.

7. Evaluate, monitor and produce reports including KPIs for CRM (and email marketing) strategies.

8. Plan data selection, segmentation and prepare campaign lists. Ensure the systems can support data selection required.

9. Improve ROI and customer lifetime value across all campaigns.

10. Drive customer insight through the business and manage consumer research programmes.

11. Embed CRM across the brand to improve loyalty and assess opportunities to increase sales.

12. Responsible for all technical aspects of the CRM and email system, to ensure optimization, delivery and service.

13. Some roles include email marketing and/online marketing and the planning, creation and testing of campaigns.

14. Contribute to systems and processes documentation, design and customization, configuration of CRM Systems.

15. Communicate system changes to users and provide training.

16. Management of external agencies, including CRM suppliers and Social Media.