Service Team Lead

We are seeking a dedicated and experienced Service Team Lead to join our dynamic team in the banking sector. The ideal candidate will possess strong technical expertise in hardware networking and will be responsible for leading a team that ensures high-quality service delivery to our clients. As a Service Team Lead, you will play a crucial role in managing escalations and providing solutions to complex technical issues.

Key Responsibilities:

• Lead and manage the service team, ensuring that all team members are effectively trained and equipped to handle customer inquiries and technical issues.
• Oversee the escalation process, ensuring that all escalated issues are addressed promptly and effectively.
• Collaborate with other departments to improve service delivery and customer satisfaction.
• Monitor team performance and provide feedback to team members to enhance their skills and efficiency.
• Stay updated with the latest trends and technologies in hardware networking to provide the best solutions to clients.
• Prepare reports on team performance and service delivery metrics for management review.

Required Skills:

• Proven experience as a Service Team Lead or in a similar role within the banking sector.
• Strong technical expertise in hardware networking.
• Excellent problem-solving skills and the ability to manage escalations effectively.
• Strong communication and interpersonal skills to interact with clients and team members.
• Ability to work in a fast-paced environment and manage multiple priorities.

If you are a motivated individual with a passion for leading teams and delivering exceptional service, we encourage you to apply for this exciting opportunity.