Executive - Customer Experience - Fresher

About the job:Key Responsibilities:

1. Handle customer queries through voice and chat support

2. Provide effective resolutions and recommend appropriate solutions

3. Guide customers on product features and functionalities

4. Deliver a high-quality customer service experience

Role Highlights:

1. This is a customer service role with no sales, targets, or upselling involved.

2. 6 working days with rotational weekly offs

3. 9-hour work shift

Shift Timings (Rotational):

Day Shift: 7.00 AM - 10.00 PM ( Any 9-hour shift)

Night Shift: 10.00 PM - 7.00 AM (for Male Candidates)Who can apply:Only those candidates can apply who:are from Mumbai onlySalary:₹ 2,00,000 - 3,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Informal dress code, Health InsuranceSkills required:English Proficiency (Spoken), Effective Communication and Customer SupportOther Requirements:1) Open to Freshers and Professionals with up to 2 years of experience in customer service, support, or any customer-facing role.2) Should have Excellent communication skills in English (written & spoken).3) Should have a passion for helping people and solving real-time problems.4) Should have a willingness to work in rotational shifts.About Company:BookMyShow is a young and dynamic organization where our workplace feels like an extension of our families. We value positive vibes, honesty, sound judgment, empathy, integrity, and self-motivation. Our primary focus is delivering exceptional services with our consumers in mind, always striving to create an outstanding experience for every user. As India's largest entertainment platform, BookMyShow serves millions of users who enjoy movies and out-of-home entertainment. We also produce and manage some of the country's biggest music events, live performances, sports, and plays, including Lollapalooza, Coldplay, Ed Sheeran, Bandland, Guns N' Roses, U2, Cirque du Soleil, and the Indian Premier League.

Responsibilities

Key Responsibilities:

1. Handle customer queries through voice and chat support

2. Provide effective resolutions and recommend appropriate solutions

3. Guide customers on product features and functionalities

4. Deliver a high-quality customer service experience

Role Highlights:

1. This is a customer service role with no sales, targets, or upselling involved.

2. 6 working days with rotational weekly offs

3. 9-hour work shift

Shift Timings (Rotational):

Day Shift: 7.00 AM - 10.00 PM ( Any 9-hour shift)

Night Shift: 10.00 PM - 7.00 AM (for Male Candidates)