Salesforce CRM Analytics Specialist

Area(s) of responsibility

Empowered By Innovation

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The companys consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Groups 170-year heritage of building sustainable communities.

Salesforce CRM Analytics Consultant

Experience: 46 Years

Location : Pune, 5 Days working from Office

Role: Drive analytics initiatives across manufacturing, sales, service, supply chain, and dealer ecosystems with focus on actionable insights.

Key Responsibilities

Develop dashboards, reports, and analytics solutions Work with business teams to identify and deliver data-driven insights Analyze data from DMS, CRM (Salesforce), ERP, and manufacturing systems Support predictive analytics (forecasting, trends, anomaly detection) Ensure data quality and reporting accuracy

Skills Required

Experience: 46 years in Analytics / BI Tools: Salesforce Analytics Strong SQL, basic Python/R (preferred) Knowledge of data modeling & ETL concepts Exposure to CRM, ERP, DMS datasets

Domain Understanding

Manufacturing / Automotive / Industrial processes Sales, service, inventory, or dealer analytics

Education

Bachelors in Engineering / Data / Statistics (certifications preferred)

Success Metrics

Adoption of dashboards Delivery of impactful insights Contribution to business outcomes. .