Front Desk Administrator

Job highlights

• Health InsuranceJob DescriptionClinic Operations ExecutiveJob Summary:The Operations Executive is responsible for overseeing the day-to-day administrative and operational functions of the physiotherapy clinic. This role ensures smooth clinic operations, efficient patient flow, staff coordination, and high-quality service delivery. The ideal candidate is organized, proactive, and capable of managing multiple responsibilities including patient scheduling, inventory management, and data oversight.Key Responsibilities:1. Clinic Operations ManagementOversee daily clinic activities to ensure efficient and smooth functioning Coordinate between physiotherapists, front desk staff, and management Ensure compliance with clinic policies, procedures, and hygiene standards 2. Patient Scheduling & CoordinationManage appointment scheduling to optimize therapist availability Handle patient inquiries, bookings, rescheduling, and cancellations Ensure minimal waiting time and smooth patient flow 3. Patien

Clinic Operations Executive Job Summary: The Operations Executive is responsible for overseeing the day-to-day administrative and operational functions of the physiotherapy clinic. This role ensures smooth clinic operations, efficient patient flow, staff coordination, and high-quality service delivery. The ideal candidate is organized, proactive, and capable of managing multiple responsibilities including patient scheduling, inventory management, and data oversight. Key Responsibilities: 1. Clinic Operations Management Oversee daily clinic activities to ensure efficient and smooth functioning  Coordinate between physiotherapists, front desk staff, and management  Ensure compliance with clinic policies, procedures, and hygiene standards  2. Patient Scheduling & Coordination Manage appointment scheduling to optimize therapist availability  Handle patient inquiries, bookings, rescheduling, and cancellations  Ensure minimal waiting time and smooth patient flow  3. Patient Engagement & Cold Calling Conduct cold calls and follow-ups to generate new patient leads  Maintain relationships with existing patients for repeat visits  Handle patient feedback and improve service experience  4. Inventory & Stock Management Monitor and maintain clinic inventory (equipment, supplies, consumables)  Conduct regular stock checks and place orders as needed  Ensure proper usage and storage of clinic resources  5. Data Management & Reporting Maintain accurate records of patient data, billing, and treatment history  Manage clinic databases and ensure data confidentiality  Generate regular reports on clinic performance, patient flow, and revenue  6. Staff Attendance & Leave Management Track staff attendance, working hours, and leave records  Coordinate shift schedules to ensure adequate coverage  Address staffing issues and communicate with HR if needed  7. Administrative & Financial Oversight Assist with billing, invoicing, and payment tracking  Monitor daily collections and expenses  Support management in budgeting and cost control  Required Skills & Qualifications: Bachelor’s degree in Healthcare Administration, Business Administration, or related field  Proven experience in operations or clinic management (preferably in healthcare)  Strong organizational and multitasking abilities  Good communication and interpersonal skills  Proficiency in MS Office and clinic management software  Ability to handle patient interactions professionally and empathetically  Preferred Qualities: Experience in physiotherapy or healthcare settings  Basic understanding of medical terminology  Problem-solving mindset and attention to detail  Leadership and team management skills  Key Performance Indicators (KPIs): Patient satisfaction and retention rate  Appointment utilization rate  Accuracy of records and reporting  Inventory efficiency and cost control  Staff attendance and operational discipline