Service Team Lead

Company Description Varadom Technologies designs and manufactures advanced automated vehicle wash systems for cars, bikes, and heavy-duty vehicles. With over nine years of experience, the company focuses on innovative, efficient, and eco-friendly solutions that help businesses improve their vehicle care operations.

Its smart, user-friendly systems serve automotive dealerships, service centers, and public transport hubs, improving reliability and reducing operational costs. Sustainability is central to Varadoms approach, with water recycling and eco-friendly cleaning processes built into its technology.

Varadom

Technologies enables partners to deliver high-quality service while minimizing environmental impact and supporting long-term business growth.

Role Description

The Service Team Lead is a full-time, on-site role based in the Pune/Pimpri-Chinchwad area. This role oversees day-to-day service operations for automated vehicle wash systems, ensuring timely installation, maintenance, and troubleshooting at customer locations.

The Service Team

Lead will coordinate and guide service technicians, allocate tasks, monitor performance, and ensure adherence to safety and quality standards. This position includes direct interaction with customers to address service requests, manage escalations, and maintain strong relationships through clear communication and follow-up. The role also involves documenting service activities, supporting process improvements, and collaborating with engineering and sales teams to enhance overall service efficiency and customer satisfaction.

Qualifications

Strong team leadership and team management skills to guide, motivate, and develop service staff.

Supervisory skills to oversee daily operations, assign tasks, and ensure compliance with procedures and safety standards.

Customer service and communication skills to manage client interactions, resolve issues, and provide clear, professional updates.

Experience in technical service or field operations, preferably in industrial automation, mechanical systems, or automotive equipment.

Ability to analyze service issues, prioritize workload, and implement practical solutions under time constraints.

Proficiency in using basic diagnostic tools, service management software, and maintaining accurate service records.

Diploma or degree in engineering (mechanical, electrical, or related field) or equivalent technical qualification is preferred.

Willingness to travel within the Pune/Pimpri-Chinchwad area and occasionally to customer sites outside the region, as needed. .