Operations Executive - Tamil - Fresher

About the job:Key responsibilities:

1. Oversee the complete partner onboarding process, including screening and conducting interviews to evaluate candidates and ensure a smooth onboarding experience.

2. Develop and maintain strong relationships with clients and partners, serving as their primary point of contact and ensuring a positive experience throughout the engagement.

3. Handle customer and partner queries through calls, chats, and emails, ensuring clear, professional, and timely communication.

4. Assess customer and partner needs, address their concerns, and provide suitable solutions and guidance to ensure effective issue resolution.

5. Coordinate with relevant teams to escalate complex issues, track pending concerns, and ensure timely follow-ups until resolution.

6. Maintain accurate records of onboarding processes, customer interactions, issue resolutions, and operational updates while ensuring efficient workflows and high-quality support.Who can apply:Only those candidates can apply who:Salary:₹ 3,50,000 - 4,50,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:Tamil Proficiency (Spoken), Tamil Proficiency (Written) and Effective CommunicationOther Requirements:1. Proficiency in any one or more of the languages Kannada, Tamil, and Malayalam, along with good communication skills in English.2. Willingness to work 6 days a week from the office.About Company:Astrotalk is an online platform for astrology consultation. Users who want to talk to an astrologer may connect over a call or chat with them live and speak with them about anything. The subject could be anything from marriage or love life to career or health.

Responsibilities

Key responsibilities:

1. Oversee the complete partner onboarding process, including screening and conducting interviews to evaluate candidates and ensure a smooth onboarding experience.

2. Develop and maintain strong relationships with clients and partners, serving as their primary point of contact and ensuring a positive experience throughout the engagement.

3. Handle customer and partner queries through calls, chats, and emails, ensuring clear, professional, and timely communication.

4. Assess customer and partner needs, address their concerns, and provide suitable solutions and guidance to ensure effective issue resolution.

5. Coordinate with relevant teams to escalate complex issues, track pending concerns, and ensure timely follow-ups until resolution.

6. Maintain accurate records of onboarding processes, customer interactions, issue resolutions, and operational updates while ensuring efficient workflows and high-quality support.