Customer Support - Internship (WFH)

About the internship:Selected intern's day-to-day responsibilities include:

1. Handle candidate queries across all channels: AI chatbot, email, mid-interview chat widget, and phone

2. Troubleshoot interview-related issues (access problems, audio/video, browser compatibility) and guide candidates to resolution

3. Follow up with candidates who missed or partially completed interviews; assist with rescheduling

4. Manage support tickets end-to-end: log, track, escalate, and close within defined SLAs

5. Review AI chatbot responses for accuracy and tone; flag incorrect or missing answers

6. Update the chatbot knowledge base with new FAQs, error resolutions, and process changes

7. Maintain support trackers and document query outcomes

8. Identify recurring issues and patterns; share a weekly summary with the product teamWho can apply:Only those candidates can apply who:are available for the work from home job/internshipcan start the work from home job/internship between 30th Oct'26 and 4th Dec'26are available for duration of 4 monthshave relevant skills and interests* Women wanting to start/restart their career can also apply.Stipend:INR₹ 5,000 - 6,000 /monthDeadline:[hidden]:59:59Other perks:CertificateSkills required:MS-Office, Time Management, Interpersonal skills, Google Suite (G Suite) and Effective CommunicationOther Requirements:1. Strong written and verbal communication in English and Hindi2. Comfortable handling queries across chat, email, and phone simultaneously3. Good problem-solving instinct — can diagnose "my interview isn't loading" from a vague message4. Proficiency in Google Sheets or Excel for tracking and reporting5. Attention to detail and a habit of closing the loop on every open ticket6. Interest in AI and technology; curiosity about how chatbots workAbout Company:Zeko AI, at the forefront of revolutionizing the HR tech space, leverages advanced AI technology to streamline the hiring process. Our mission is to eliminate poor hiring decisions by introducing innovative tools that assist in direct hiring, training, and a blend of both. We're on a mission to reshape how companies interact with potential candidates, making the process more efficient and engaging.Additional information:1. Available for a minimum commitment of 4–6 months.

Responsibilities

Selected intern's day-to-day responsibilities include:

1. Handle candidate queries across all channels: AI chatbot, email, mid-interview chat widget, and phone

2. Troubleshoot interview-related issues (access problems, audio/video, browser compatibility) and guide candidates to resolution

3. Follow up with candidates who missed or partially completed interviews; assist with rescheduling

4. Manage support tickets end-to-end: log, track, escalate, and close within defined SLAs

5. Review AI chatbot responses for accuracy and tone; flag incorrect or missing answers

6. Update the chatbot knowledge base with new FAQs, error resolutions, and process changes

7. Maintain support trackers and document query outcomes

8. Identify recurring issues and patterns; share a weekly summary with the product team