E-commerce Inside Sales & Operations Associate - Fresher

About the job:Key responsibilities:

1. Manage end-to-end e-commerce operations, including order processing, inventory coordination, shipping, delivery tracking, returns and issue resolution.

2. Handle inbound enquiries across WhatsApp, phone and email, assist customers and convert enquiries into successful orders.

3. Support marketing activities, including campaign coordination, CRM, customer follow-ups, email and WhatsApp communication.

4. Work with Shopify and other business platforms to maintain accurate product, order and customer information.

5. Coordinate with logistics partners, suppliers, marketing agencies and internal teams to ensure smooth execution.

6. Analyse sales, order and operational reports to identify problems, missed opportunities and areas for improvement.

7. Identify repetitive tasks and help improve workflows using technology, AI tools and better processes.

8. Take ownership of daily priorities, follow through on pending issues and contribute across functions as business needs evolve.Who can apply:Only those candidates can apply who:are from Secunderabad onlySalary:₹ 2,40,000 - 3,60,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:Attention to Detail, Logical reasoning, Problem Solving, English Proficiency (Spoken), English Proficiency (Written) and Effective CommunicationOther Requirements:1. Excellent English comprehension and communication, both spoken and written.2. Strong logical thinking, problem-solving ability and attention to detail.3. Comfortable with computers, spreadsheets and digital tools.4. Quick learner with curiosity, initiative and a willingness to take ownership.5. Capable of managing routine tasks accurately while identifying ways to improve them.6. Comfortable working in a small, fast-moving, founder-led organisation.About Company:Fragstore Retail Ventures is a Hyderabad-based retail and e-commerce business focused on branded fragrances, beauty and lifestyle products. Through Perfume24x7.com, established in 2009, we serve customers across India with authentic international fragrance brands. We are building the next phase of the business around stronger consumer experiences, new B2C and B2B growth channels, corporate gifting, data-led decision making and scalable business processes. As a growing founder-led company, team members get hands-on exposure across functions and the opportunity to understand how a modern consumer business operates and grows.

Responsibilities

Key responsibilities:

1. Manage end-to-end e-commerce operations, including order processing, inventory coordination, shipping, delivery tracking, returns and issue resolution.

2. Handle inbound enquiries across WhatsApp, phone and email, assist customers and convert enquiries into successful orders.

3. Support marketing activities, including campaign coordination, CRM, customer follow-ups, email and WhatsApp communication.

4. Work with Shopify and other business platforms to maintain accurate product, order and customer information.

5. Coordinate with logistics partners, suppliers, marketing agencies and internal teams to ensure smooth execution.

6. Analyse sales, order and operational reports to identify problems, missed opportunities and areas for improvement.

7. Identify repetitive tasks and help improve workflows using technology, AI tools and better processes.

8. Take ownership of daily priorities, follow through on pending issues and contribute across functions as business needs evolve.