Customer Care Executive

Roles & Responsibilities :- Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage. Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations. Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines. Resolve customer queries promptly with a customer-first approach. Escalate complex issues to appropriate departments when needed. Stay updated with system changes, policy updates, and meet quality and productivity targets. Desired Candidate ProfileExcellent verbal and written English communication skills. Strong comprehension, analytical, and multitasking abilities. Basic knowledge of business writing and email etiquette. Customer service-oriented with polished soft skills. Not pursuing any full-time educational course. Comfortable with Work From Office and Night Shifts. Willing to relocate within Transport Boundary (if outstation). Must carry original Aadhar Card and PAN Card. Perks & BenefitsPerformance-based incentives One-way cab facility (drop) within transport boundaries Night shift allowance up to ₹3,000/month Structured training program to enhance skills Opportunity for long-term career growth