Avaya Speech Consultant

Exp : 3 to 10 Years

Required Skills:

Hands-on experience in installing, configuring and upgrading AAEP, POM, Speech solutions for global customers.

Knowledge on integration of AAEP, POM, Speech servers with other adjunct and UC solutions.

Well versed with Linux commands.

Knowledge in deploying VMWare/OVA would be added advantage.

Knowledge on Avaya product like CM, SM, SMGR, WebLM, Call center routing etc. would be added advantage.

Installation, upgrade and integration AAEP, POM, Speech servers for global customers especially in USA.

Testing and troubleshooting as required.

Good planning & analytical skills and ability to communicate effectively with global customers. Work under pressure and deliver on customer timelines.

Implementation and testing will require to be done during customer approved maintenance windows in the respective countries or regions. Will require late night work during implementation & testing.

Soft Skills:

Good written and verbal communication skills

Must have experience working with global customer

Self-starter and capable of working independently

Quick learning ability to learn future skills as per business requirement

Able to work in flexible hours (including late India night and early morning) to support global customers in North America region