Customer Success Associate

About the job:Key Responsibilities-

1. Follow up with warm leads and customer enquiries

2. Guide cat parents towards the right nutrition choices

3. Build trust through phone and WhatsApp conversations

4. Convert first-time buyers into loyal customers

5. Maintain lead and sales recordsWho can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,40,000 - 3,00,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Skills required:Cold Calling, Client Relationship, Sales, Effective Communication, Customer Support and Google SheetsOther Requirements:1. Excellent verbal communication skills in both English and Hindi.2. Strong interpersonal skills with the ability to engage, build rapport, and maintain relationships with customers.3. Self-motivated, proactive, and eager to learn in a fast-paced environment.4. 3-6 months of experience in Sales, Inside Sales, Telesales, Business Development, or Customer Support.5. Customer-centric mindset with strong persuasion and problem-solving abilities.6. Basic proficiency in CRM tools and MS Office is an added advantage.7. A genuine love for cats and pets is a plus and would be a great cultural fit.8. The work timing would be 10 AM to 7 PM Mon to Fri and 9 AM to 2 PM on Sat (Half day)About Company:TrueHunt is a growing D2C brand focused on providing high-quality, nutritious food for cats. We are building a customer-first brand with a strong focus on product quality, operational excellence, and delivering a seamless experience to cat parents.

As an early-stage startup, we offer an opportunity to work closely with founders and gain hands-on exposure to building and scaling sales from the ground up.

Responsibilities

Key Responsibilities-

1. Follow up with warm leads and customer enquiries

2. Guide cat parents towards the right nutrition choices

3. Build trust through phone and WhatsApp conversations

4. Convert first-time buyers into loyal customers

5. Maintain lead and sales records