Senior Manager - Facility Operations

Senior Manager - Facility Operations

Key Responsibilities:

Operations Management

* Oversee end-to-end facility management operations including soft services, hard services, transport, and vendor management.

* Ensure uninterrupted operation of critical building systems such as HVAC, electrical, plumbing, fire & life safety systems.

* Develop and implement preventive and predictive maintenance programs.

* Drive operational excellence through SOPs, audits, and continuous improvement initiatives.

Client Relationship Management

* Act as the primary point of contact for key clients.

* Conduct regular governance meetings and present operational performance reports.

* Ensure achievement of client satisfaction and retention targets.

* Manage escalations and ensure timely resolution of issues.

Team Leadership

* Lead and mentor facility managers, engineers, supervisors, and support staff.

* Establish performance objectives and conduct periodic reviews.

* Drive employee engagement, training, and capability development.

Financial Management

* Manage operational budgets, cost controls, and profitability of assigned accounts.

* Review monthly P&L, revenue, and expense performance.

* Identify opportunities for cost optimization and value engineering.

* Ensure timely billing, collections, and vendor payments.

Vendor & Contract Management

* Manage service providers and contractors to ensure compliance with SLAs and KPIs.

* Conduct vendor evaluations and performance reviews.

* Negotiate contracts and ensure commercial effectiveness.

Compliance & Risk Management

* Ensure compliance with statutory requirements, labor laws, health & safety regulations.

* Lead safety audits, emergency response planning, and business continuity initiatives. * Ensure adherence to ISO standards, ESG requirements, and client-specific compliance mandates.

Projects & Transition Management

* Lead mobilization and transition of new client accounts.

* Support fit-out projects, office moves, and infrastructure upgrades.

* Coordinate with internal and external stakeholders for seamless project execution.

Qualifications:

* Bachelors Degree in Engineering, Facilities Management, Business Administration, or related field.

* MBA preferred.

Experience:

* 15-20 years of experience in Integrated Facility Management.

* Experience managing large corporate campuses, IT parks, BFSI facilities, manufacturing sites, or commercial portfolios.

* Exposure to multi-site operations and P&L management is preferred.