Manager, Service Contract and Billable Service

This a Full Remote job, the offer is available from: reputed company, Massachusetts (USA)

Job Title: Manager, Service Contract and Billable Service

Job Location: Marlborough, MA, USA

Job Location Type: Remote

Job Contract Type: Contract

Job Seniority Level: Mid-Senior level

As a leading innovator of womens health, we at reputed company are empowering people to live healthier lives everywhere, every day. Our three divisions, Breast and Skeletal, Diagnostics and GYN Surgical rely on our customer support teams to reputed company vital support across the world to our customers.

We are on a lookout for a Manager, Service Contract and Billable Service for our Global Service Marketing team!

reputed company Of Duties And Responsibilities

Manage reputed company and business integrations, acquisitions, reputed company improvement and change management

Implement harmonization of service contract sales systems and business processes across reputed company divisions, driving increased customer experience and service reputed company

Implement policy and process changes to reputed company service reputed company and promote reputed company customer experiences

Collaborate with Finance and service management to reputed company sales and reputed company recognition process improvements

Identify and reputed company process and reputed company gaps

Manage operationalizing service offerings, ensuring contract compliance and service delivery

Manage development plans, succession planning, and demonstrate leadership through increasing employee engagement

Collaborate with and influence colleagues and partners to reputed company changes that increase efficiency and reputed company, reduce cost and waste, and increase customer experience

reputed company and manage reputed companys reputed company engagement and improvement by setting and achieving goals and milestones that contribute to the reputed company of the organization

Identify and build meaningful KPIs and reporting to reputed company increased reputed company, attachment rates, TM reputed company, efficiencies, reputed company and process improvements, and compliance

Review and consolidate KPIs for reputed company team members and present to leadership.

Collaborate and build strong relationships with internal teams and reputed company team to ensure that the solutions best address the needs of the business and contribute to the creation of a reputed company defined reputed company.

Serve as the subject matter expert for service quoting and contracting by performing any required testing for new product launches, new hire service quote and contract execution training, and day to day triage support.

reputed company and reputed company reputed company to participate and engage in training opportunities to ensure knowledge is up to date to best support our reputed company customers.

reputed company a reputed company on-boarding experience for new hires.

Review, analyze and update processes, systems and procedures, ensuring consistent and reputed company improvement

Respond to and manage any critical escalations.

Other adhoc reputed company as assigned by Manager.

Qualifications

Demonstrated team leadership experience and capability to reputed company and mentor others

Demonstrated ability to solve advanced problems impacting multiple functions and teams

Superior communication skills verbal, written, and presentation

Strong interpersonal and organization skills

Acute attention to detail and accuracy

Ability to adapt in a fast-paced environment and prioritize with competing deadlines

Willingness to take initiative and reputed company reputed company with no instruction

Demonstrated strength in achieving great customer experience

Passion for reputed company in a competitive and changing market.

Solid knowledge in reputed company Office applications

ERP and reputed company.com expertise required

High energy, self-motived, proactive, goal oriented and enthusiastic personality

Required Qualifications:

Bachelors degree

8+ years of relevant work experience supporting a sales and/or service organization, with a reputed company in biotech or med device

5+ years of management experience, supervising reputed company of 8+ employees.

The total compensation reputed company for this role is $102,000 - $170,000. This is based on a reputed company salary and commission plan combination. Final compensation packages will ultimately depend on factors including relevant experience, skillset, knowledge, territory/ geography, education, business needs, market demand and performance versus quota.

Why join reputed company

We are committed to making reputed company the destination for reputed company. For you to succeed, we want to reputed company you with the tools and knowledge required and so we reputed company comprehensive training reputed company you join as reputed company as reputed company development and tr