Inbound Lead Qualifier Executive

About the job:We're an industrial safety company in Kolkata, with our own office and warehouse in Dubai. Our equipment keeps workers safe at 4,142+ customers across 65+ countries when it works, someone gets to go home to their family. We're on our way to 10,000 protected workplaces by 2035

This seat sits at the front of the Customer Experience team and owns every inbound enquiry from the moment it lands.

You qualify the enquiry, separate real buyers from noise, and hand clean opportunities to Sales.

You cover all inbound channels during working hours: calls, WhatsApp Business, LiveChat, email, and B2B platforms.

Key responsibilities:

A. Lead Qualification (Core of the Role)

1. Screen every inbound enquiry against MOQ, product feasibility, and customer segment (distributor / EPC / end-user / OEM / government)

2. Make correct qualify or reject decisions with minimal supervision

3. Flag junk or irrelevant enquiries to the manager the same day and never pass them forward

B. Multi-Channel Inbound Handling

1. Own all inbound touchpoints during working hours with zero missed enquiries

2. Maintain First Response Time of 15 minutes or less on every channel

3. Handle MOQ, price, and product-fit questions without escalating every touchpoint

4. Clean Handoff to Sales

5. Transfer every qualified lead with full context: company info, product interest, MOQ fit, and conversation history

C. CRM Hygiene

1. Log every enquiry and lead in Zoho CRM in the same session, tagged by stage

2. Maintain 100% data completeness with zero pending updates beyond end of day

3. Complete 100% of follow-ups within TAT

4. Pipeline Reporting

5. Hold a weekly review with the Support Manager covering enquiries handled, response rate, qualification accuracy, and conversion funnel

What success looks like:

1. Zero missed inbound touchpoints

2. First Response Time 15 minutes on every channel

3. 90% lead-qualification accuracy

4. 100% follow-up completion within TAT

5. Every interaction logged in Zoho CRM in the same sessionWho can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 2,50,000 - 3,20,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:Health InsuranceSkills required:Multitasking, Effective Communication, Customer Support and Zoho CRMOther Requirements:A. Qualifications:1. Experience: 1–2 years in BPO (voice or chat), customer support, customer experience, inbound telecalling, inside sales, or B2B enquiry handling2. Education: Graduate (any stream)3. Language: Fluent in English and Hindi, with the ability to understand Bengali4. Industry preference: B2B / Industrial / Manufacturing (PPE exposure preferred)B. Technical skills:1. Familiarity with Zoho CRM, Zoho SalesIQ, and WhatsApp Business (strong plus)2. Ability to manage multi-channel communication simultaneously3. Basic proficiency in Excel / Google Sheets4. Exposure to B2B trade platforms such as IndiaMART and TradeIndia (preferred)5. Exposure to any AI-based tool (nice to have)C. Functional skills:1. Lead-qualification logic: knowing when to qualify and when to reject2. Composure and multitasking under load, with calls, chats, and CRM updates running at once3. Process discipline: follows the SOP and qualification steps consistently and logs as you go4. Empathy, patience, and professional phone and chat etiquette.D. Values fit (non-negotiable):1. Integrity: pipeline data and follow-up logs reflect reality, with no inflated counts and no follow-ups marked done that weren't2. Accountability: owns FRT, follow-up completion, and qualification accuracy as personal numbers, without being chased3. Adaptability: picks up new tools and products quickly and adapts to each customer rather than relying on fixed scriptsAbout Company:Duratuf Products Private Limited is a leading technical rubber goods marketing company that specializes in strategic procurement and customer-specific marketing of industrial rubber/allied products. Its customers belong to the B2B industrial sector of the economy. Currently, the company is in an expansion mode and thus requires result-oriented professionals.

Responsibilities

We're an industrial safety company in Kolkata, with our own office and warehouse in Dubai. Our equipment keeps workers safe at 4,142+ customers across 65+ countries when it works, someone gets to go home to their family. We're on our way to 10,000 protected workplaces by 2035

This seat sits at the front of the Customer Experience team and owns every inbound enquiry from the moment it lands.

You qualify the enquiry, separate real buyers from noise, and hand clean opportunities to Sales.

You cover all inbound channels during working hours: calls, WhatsApp Business, LiveChat, email, and B2B platforms.

Key responsibilities:

A. Lead Qualification (Core of the Role)

1. Screen every inbound enquiry against MOQ, product feasibility, and customer segment (distributor / EPC / end-user / OEM / government)

2. Make correct qualify or reject decisions with minimal supervision

3. Flag junk or irrelevant enquiries to the manager the same day and never pass them forward

B. Multi-Channel Inbound Handling

1. Own all inbound touchpoints during working hours with zero missed enquiries

2. Maintain First Response Time of 15 minutes or less on every channel

3. Handle MOQ, price, and product-fit questions without escalating every touchpoint

4. Clean Handoff to Sales

5. Transfer every qualified lead with full context: company info, product interest, MOQ fit, and conversation history

C. CRM Hygiene

1. Log every enquiry and lead in Zoho CRM in the same session, tagged by stage

2. Maintain 100% data completeness with zero pending updates beyond end of day

3. Complete 100% of follow-ups within TAT

4. Pipeline Reporting

5. Hold a weekly review with the Support Manager covering enquiries handled, response rate, qualification accuracy, and conversion funnel

What success looks like:

1. Zero missed inbound touchpoints

2. First Response Time 15 minutes on every channel

3. 90% lead-qualification accuracy

4. 100% follow-up completion within TAT

5. Every interaction logged in Zoho CRM in the same session