Associate Telecaller - Fresher

About the job:We are looking for an enthusiastic and target-driven telecounsellor to join our Admissions team. The role involves counselling prospective students and parents over phone, email, and chat guiding them through our programs, addressing queries, and converting leads into successful enrollments.

Key responsibilities:

1. Make outbound calls to prospective students/leads generated through marketing campaigns, website inquiries, and referrals

2. Counsel students and parents on suitable programs based on their interests, career goals, and eligibility

3. Handle inbound queries via phone, email, and chat promptly and professionally

4. Explain course structure, fee details, eligibility criteria, admission process, and scholarships

5. Follow up consistently with warm leads to drive conversions and achieve monthly admission targets

6. Maintain accurate records of interactions, lead status, and follow-ups in the CRM

7. Coordinate with the campus/admissions team for campus visits, document verification, and enrollment formalities

8. Address objections and concerns to build trust and confidence in the university's offerings

9. Meet daily/weekly call and conversion targets set by the team lead

10. Stay updated on all program details, fee structures, and policy changes

What we offer:

1. Competitive salary with performance-based incentives

2. Opportunity to work with a fast-growing, innovation-driven university

3. Career growth within the admissions and student engagement vertical

4. Training and mentorship from experienced admissions leadersWho can apply:Only those candidates can apply who:Salary:₹ 5,00,000 - 6,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Free snacks & beverages, Health InsuranceSkills required:English Proficiency (Spoken)Other Requirements:1. Graduate in any discipline with strong communication skills2. Excellent verbal communication skills in English language3. Strong persuasion, negotiation, and interpersonal skills4. Target-oriented mindset with the ability to work under pressure5. Proficiency in using CRM tools, MS Office, and basic computer applications6. Patience and empathy while handling student and parent queries7. Positive attitude and resilience to handle rejection during cold callingAbout Company:Atlas SkillTech University - India's leading SkillTech University located in Mumbai, Maharashtra. Atlas SkillTech University is a Self-Financed Skills University which has been established vide ATLAS SKILLTECH University, Mumbai Act, 2021 (Maharashtra Act No. XV of 2021) of the Government of Maharashtra.

Atlas SkillTech University is a futuristic model focused on emerging trends & skills for young India. Technology-enabled learning has changed the focus to skills-led education with strong participation from the Government, Industry and Academia.

Atlas SkillTech University is a collaboration of eminent personalities from the academic and corporate world with an objective of transforming the skill development ecosystem and making it responsive to the current and future needs of both industry and citizens. Atlas SkillTech University will play a lead role in promoting India's New Education Policy NEP.

Responsibilities

We are looking for an enthusiastic and target-driven telecounsellor to join our Admissions team. The role involves counselling prospective students and parents over phone, email, and chat guiding them through our programs, addressing queries, and converting leads into successful enrollments.

Key responsibilities:

1. Make outbound calls to prospective students/leads generated through marketing campaigns, website inquiries, and referrals

2. Counsel students and parents on suitable programs based on their interests, career goals, and eligibility

3. Handle inbound queries via phone, email, and chat promptly and professionally

4. Explain course structure, fee details, eligibility criteria, admission process, and scholarships

5. Follow up consistently with warm leads to drive conversions and achieve monthly admission targets

6. Maintain accurate records of interactions, lead status, and follow-ups in the CRM

7. Coordinate with the campus/admissions team for campus visits, document verification, and enrollment formalities

8. Address objections and concerns to build trust and confidence in the university's offerings

9. Meet daily/weekly call and conversion targets set by the team lead

10. Stay updated on all program details, fee structures, and policy changes

What we offer:

1. Competitive salary with performance-based incentives

2. Opportunity to work with a fast-growing, innovation-driven university

3. Career growth within the admissions and student engagement vertical

4. Training and mentorship from experienced admissions leaders