Customer Support Associate - Domestic Process

About the job:Key Responsibilities:

1. Handle inbound customer calls and respond to customer queries professionally.

2. Provide accurate information about products, services, and processes.

3. Resolve customer complaints and service-related issues effectively.

4. Communicate fluently and professionally in Hindi and English.

5. Understand customer concerns and provide appropriate solutions.

6. Maintain a polite, patient, and customer-focused approach during calls.

7. Ensure customer satisfaction by delivering timely and effective resolutions.

8. Follow company policies, process guidelines, and quality standards.

9. Maintain accurate records of customer interactions and call details.

10. Escalate complex or unresolved issues to the appropriate department.

11. Handle customer concerns efficiently while maintaining call quality.

12. Meet performance targets related to customer satisfaction, productivity, and service quality.Who can apply:Only those candidates can apply who:have minimum 1 years of experienceSalary:₹ 4,05,000 - 5,10,000 /yearExperience:1 year(s)Deadline:[hidden]:59:59Other perks:5 days a week, Cab/Transportation facility, Health Insurance, Life InsuranceSkills required:Client Interaction, Problem Solving, Sales Support, English Proficiency (Spoken), English Proficiency (Written), Customer Support and TroubleshootingOther Requirements:1. Minimum 1 year of experience in customer support.2. Good verbal communication skills in English.3. Strong problem-solving and customer-handling abilities.4. Customer-oriented attitude and willingness to learn.About Company:Hird is a group of well-known placement consultants, offering competent manpower solutions to the clients. Our professionals are proficient enough to provide exemplary placement solutions to the corporate across India.

Responsibilities

Key Responsibilities:

1. Handle inbound customer calls and respond to customer queries professionally.

2. Provide accurate information about products, services, and processes.

3. Resolve customer complaints and service-related issues effectively.

4. Communicate fluently and professionally in Hindi and English.

5. Understand customer concerns and provide appropriate solutions.

6. Maintain a polite, patient, and customer-focused approach during calls.

7. Ensure customer satisfaction by delivering timely and effective resolutions.

8. Follow company policies, process guidelines, and quality standards.

9. Maintain accurate records of customer interactions and call details.

10. Escalate complex or unresolved issues to the appropriate department.

11. Handle customer concerns efficiently while maintaining call quality.

12. Meet performance targets related to customer satisfaction, productivity, and service quality.