Senior Manager ( International Voice / Chat )

eClerx is hiring for international Voice & Chat processDesignation: Operations Manager & Senior Manager (Voice / Chat)Job location: PuneShift: US shiftRequired Skills:12+ years of experience in BPO/Customer Operations.Minimum 8+ years in a leadership role managing Operations Managers and large teams.Strong telecom process experience is mandatory.Must have managed International Voice and Chat Operations supporting Telecom customers.Experience in handling Telecom processes such as:Wireless/Mobility SupportBroadband & Fixed Line ServicesTechnical SupportBilling & CollectionsCustomer Care & RetentionOrder Management & ProvisioningProven experience managing teams of 100+ FTEs. .