Customer Support BPO (Pune)

Job Summary:

We are looking for a dedicated and customer-focused Customer Support Executive to manage customer queries, resolve issues, and deliver excellent service across voice, email, or chat support channels. The ideal candidate will have strong communication skills, a problem-solving mindset, and the ability to handle customer interactions efficiently in a fast-paced BPO/KPO setting.

Key Responsibilities:

• Handle inbound and/or outbound calls, emails, or chat interactions with customers
• Address customer inquiries, complaints, or service requests in a timely and professional manner
• Provide accurate information regarding products, services, billing, orders, or technical issues
• Escalate unresolved issues to the appropriate departments as needed
• Maintain records of customer interactions and transactions using CRM tools
• Follow communication scripts, processes, and quality standards set by the organization
• Meet performance metrics including call quality, resolution rate, TAT, and customer satisfaction
• Stay updated with product knowledge, service updates, and company policies
• Work in rotational shifts/weekends as required (based on process)

Required Skills & Qualifications:

• Graduate in any discipline
• 13 years of experience in BPO/KPO customer support
• Excellent verbal and written communication skills (English)
• Basic computer literacy and typing speed
• Good listening and interpersonal skills
• Ability to handle pressure and work in high-volume environments
• Willingness to work in rotational shifts, including night shifts (if required)

Preferred Qualifications:

• Prior experience in international/domestic voice or non-voice processes Familiarity with CRM platforms (like Salesforce, Zendesk, Freshdesk, etc.)
• Multilingual capabilities are an added advantage Knowledge of specific domain processes (e.g., banking, e-commerce, healthcare, etc.)

Job Types: Full-time, Permanent

Compensation: 25,[hidden],000.00 per month

Benefits:

• Cell phone .