Technical Lead – Backend

About us:

HappyFox is a software-as-a-service (SaaS) support platform. We offer an enterprise-grade help desk ticketing system and intuitively designed live chat software.

We serve over 12,000 companies in 70+ countries. HappyFox is used by companies that span across education, media, e-commerce, retail, information technology, manufacturing, non-profit, government and many other verticals that have an internal or external support function.

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We’re looking for a Lead Backend Engineer with 5+ years of experience in building web services to join our engineering team to help architect, build and run our growing list of products. You should have prior experience being responsible for building sufficiently complex products/services and mentoring software engineers.

Responsibilities:

Lead a team of engineers working on our product roadmap. You are expected to contribute to feature development with hands-on development tasks

Oversee software architecture, source control workflows, and CI/CD processes and perform code reviews to ensure exceptional code quality

Improve the development experience and the quality of the codebase. You will define and uphold best practices and coding standards for the team

Responsible for architecture and design decisions

Own stability and performance of the service that you work on

Work with the Engineering Manager to ship stable software on time

Contribute to the vision and long-term strategy in your area of expertise

Requirements:

2+ years of experience in a technical lead role designing and building complex backend systems

5+ years of professional software development experience

Excellent knowledge of best practices and coding patterns

Deep knowledge of backend programming languages like Python and web application frameworks like Django

Solid experience in building web services using relational databases like PostgreSQL or NoSQL databases like MongoDB

Proficiency with Amazon Web Services (AWS) or Google Cloud Platform or Azure

Extensive experience with Linux/UNIX production environments

Strong sense of quality in terms of both program architecture and code style

Passion to dig into technically complex problems to troubleshoot and figure out a solution

Desire to continuously improve and ship the best quality product

Pragmatic approach to make sure technical decisions align with actual business needs.

Good understanding of the trade-offs when building for product value, reliability, or performance

Excellent communication skills with the ability to discuss and explain your point of view clearly and effectively

An engineering degree is a must(B.E. CS preferred)