Chat Support Executive - Fresher

About the job:As a Chat Support Executive at Elevate X Solutions, you'll help people get clear, timely answers through written conversations. You'll listen carefully, communicate with empathy and precision, and keep each interaction organized from first message to resolution.

Key Responsibilities:

1. Respond to incoming chat messages promptly, using a professional and approachable tone.

2. Ask focused questions to understand each person's concern and provide accurate, easy-to-follow information.

3. Resolve issues within your scope and explain next steps clearly when a request needs further attention.

4. Escalate complex or unresolved matters to the appropriate colleague, sharing relevant details to support a smooth handoff.

5. Keep chat records complete and accurate, including actions taken and any follow-up needed.

6. Manage multiple conversations thoughtfully, balancing response times with careful, individualized support.

7. Review recurring questions or points of confusion and share observations with the team to help improve responses.Who can apply:Only those candidates can apply who:are from Delhi onlySalary:₹ 2,70,000 - 4,30,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Informal dress code, Health Insurance, Life InsuranceSkills required:Effective CommunicationAbout Company:At Elevate X Solutions, our mission is to help businesses grow and succeed. We provide a wide range of services, including market analysis, strategic planning, recruitment, and sales development, to help our clients achieve their goals.

Responsibilities

As a Chat Support Executive at Elevate X Solutions, you'll help people get clear, timely answers through written conversations. You'll listen carefully, communicate with empathy and precision, and keep each interaction organized from first message to resolution.

Key Responsibilities:

1. Respond to incoming chat messages promptly, using a professional and approachable tone.

2. Ask focused questions to understand each person's concern and provide accurate, easy-to-follow information.

3. Resolve issues within your scope and explain next steps clearly when a request needs further attention.

4. Escalate complex or unresolved matters to the appropriate colleague, sharing relevant details to support a smooth handoff.

5. Keep chat records complete and accurate, including actions taken and any follow-up needed.

6. Manage multiple conversations thoughtfully, balancing response times with careful, individualized support.

7. Review recurring questions or points of confusion and share observations with the team to help improve responses.