ORM Executive - Fresher

About the job:Job Summary

We are looking for a motivated and detail-oriented ORM Executive to manage and maintain the company's online reputation across digital platforms. The candidate will be responsible for monitoring customer reviews, responding to online feedback, tracking brand mentions, and supporting customer engagement initiatives.

Key Responsibilities:

1. Monitor online mentions of the company, its products/services, and key personnel.

2. Respond promptly and professionally to customer reviews, comments, and inquiries on platforms such as social media, review websites, and forums.

3. Develop and implement strategies to address negative feedback and enhance positive sentiment.

4. Collaborate with marketing, customer service, and PR teams to ensure consistent messaging and brand representation.

5. Utilize SEO techniques to optimize positive content and suppress negative content in search engine results.

6. Stay up-to-date on industry trends and best practices in online reputation management.

Requirements:Who can apply:Only those candidates can apply who:are from Mumbai onlySalary:₹ 2,00,000 - 3,00,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Other perks:Informal dress code, 5 days a weekSkills required:Digital Marketing, ORM, English Proficiency (Spoken), English Proficiency (Written) and Interpersonal skillsOther Requirements:1. Bachelor's degree in marketing, communications, business, or a related field.2. Proven experience in online reputation management, social media management, or digital marketing.3. Knowledge of legal and ethical considerations related to online reputation management.4. Familiarity with social media platforms, review websites, and online monitoring tools.5. Ability to work independently and as part of a team in a fast-paced environment.6. Experience with crisis management and handling sensitive issues.7. Excellent communication and interpersonal skills.8. Strong analytical abilities and attention to detail.9. Certifications in digital marketing or social media management would be an added advantage.About Company:We work with the world's leading global conglomerates: Cisco, Capgemini, WNS, Mahindra & Mahindra, Mahindra M2ALL.com, Mahindra Lifespaces, Mahindra Logistics, HDFC Bank, Tata Power, Times Group, Hindustan Unilever, Ponds, Axe, Sunsilk, Be Beautiful, Vaseline, Fair & Lovely, Dove, Lakme, Godrej Group, NSDL, Project Management Institute, Wells Fargo, HCC - Lavasa, Zycus, Care Ratings, Antuit, Nelito, 5 Elements HR, Trend Micro, and more. We provide solutions across sectors: e-commerce, real estate, corporate IT solutions (custom solutions, intranets, etc.), logistics, IT & ITeS, retail, banking, and more. Our team shares a common vision and passion for creating engaging end-customer experiences through the intersection of human behavior, design, and technology.

Responsibilities

Job Summary

We are looking for a motivated and detail-oriented ORM Executive to manage and maintain the company's online reputation across digital platforms. The candidate will be responsible for monitoring customer reviews, responding to online feedback, tracking brand mentions, and supporting customer engagement initiatives.

Key Responsibilities:

1. Monitor online mentions of the company, its products/services, and key personnel.

2. Respond promptly and professionally to customer reviews, comments, and inquiries on platforms such as social media, review websites, and forums.

3. Develop and implement strategies to address negative feedback and enhance positive sentiment.

4. Collaborate with marketing, customer service, and PR teams to ensure consistent messaging and brand representation.

5. Utilize SEO techniques to optimize positive content and suppress negative content in search engine results.

6. Stay up-to-date on industry trends and best practices in online reputation management.

Requirements: