ServiceNow Analyst - CMDB & Discovery

Job Title : ServiceNow Analyst - Configuration Management Database (CMDB) & DiscoveryExperience : 5+ YearsLocation : Gurgaon (Onsite)Type : Full-TimeWork Schedule : 5 Days WorkingJob Summary :We are looking for an experienced ServiceNow Analyst - to manage and optimize the Configuration Management Database (CMDB), Discovery, and Service Mapping processes.The ideal candidate will have strong expertise in ServiceNow Discovery, infrastructure mapping, and backend integration.Mandatory Skills : ServiceNow CMDB, ServiceNow Discovery & Service Mapping, ITSM processes, API integration, Infrastructure understanding (on-prem/cloud), Data governance, ITIL fundamentals, Troubleshooting, and Configuration management.Key Responsibilities :Manage and maintain CMDB integrity and accuracy.Administer ServiceNow Discovery and Service Mapping tool.Design, deploy, and troubleshoot infrastructure mapping (on-prem/cloud).Implement data governance, audit, and reconciliation proceduresCollaborate with cross-functional IT teams to resolve mapping/discovery issues.Generate reports, dashboards, and documentation for configuration management.Required Skills :5+ Years of experience in ServiceNow.3+ Years in Discovery & Service Mapping.Strong understanding of CMDB, APIs, infrastructure components.ITIL Foundation certification preferred.Excellent communication and problem-solving skills.Experience working in agile and collaborative environments.