Client Support Executive - Fresher

About the job:Key responsibilities:

1. Communicate with authors, researchers, faculty members, and scholars through WhatsApp, phone calls, and email.

2. Understand clients' research publication requirements, subject areas, manuscript status, preferred journals, and publication timelines.

3. Build long-term relationships, maintain client satisfaction, and encourage repeat business and referrals.

4. Handle incoming leads from Meta Ads, website inquiries, and other marketing channels, and maintain accurate client records.

5. Explain Swaz Publication's services, pricing, processes, and terms clearly to clients.Who can apply:Only those candidates can apply who:Salary:₹ 3,10,000 - 4,40,000 /yearExperience:No experience requiredDeadline:[hidden]:59:59Skills required:MS-Office, Team Management, Client Interaction, Problem Solving, Client Relationship, English Proficiency (Spoken), Effective Communication, Customer Support and Google SheetsAbout Company:Swaz Publication is a fast-growing academic publishing and research support company dedicated to helping researchers, scholars, faculty members, and students publish their work in reputed international journals indexed in databases such as Scopus, Web of Science, PubMed, DOAJ, and more. Our services include journal selection, manuscript editing, plagiarism checking, research consultation, and end-to-end publication support.

We believe in professionalism, transparency, and continuous learning. At Swaz Publication, interns and employees get hands-on experience, structured training, mentorship, and opportunities to work on real-world projects in business development, customer relationship management, digital marketing, content creation, and academic publishing. We are committed to building a collaborative workplace where talent is recognized, skills are developed, and career growth is encouraged.

Responsibilities

Key responsibilities:

1. Communicate with authors, researchers, faculty members, and scholars through WhatsApp, phone calls, and email.

2. Understand clients' research publication requirements, subject areas, manuscript status, preferred journals, and publication timelines.

3. Build long-term relationships, maintain client satisfaction, and encourage repeat business and referrals.

4. Handle incoming leads from Meta Ads, website inquiries, and other marketing channels, and maintain accurate client records.

5. Explain Swaz Publication's services, pricing, processes, and terms clearly to clients.