Implementation Specialist- ServiceNow (India)

Key Skills

• Requirement gathering & Solution Design
• ServiceNow Implementation & Configuration
• ServiceNow Integration
• Customization & Development
• Support & Troubleshooting
• Continuous Improvement

Skills & Responsibilities

• Collaborate with stakeholders to gather functional and technical requirements.
• Design solutions that meet industry best practices and align with business processes.
• Implement and configure ITSM, ITOM, and ITAM modules on the ServiceNow platform.
• Customize ServiceNow applications, including UI policies, business rules, and workflows, to align with client needs.
• Integrate ServiceNow with external systems and third-party applications.
• Promote ITIL and ServiceNow best practices in process implementation and solution design.
• Provide recommendations for process automation, incident reduction, and resource optimization.
• Develop and execute test plans, document configuration changes, and provide end-user training.
• Create and maintain technical documentation for configurations, workflows, and integrations.
• 4-7 years of experience in ServiceNow implementation, with a focus on ITSM, ITOM, and ITAM.
• Strong experience in designing, configuring, and supporting ServiceNow workflows and processes.
• Proficiency in scripting languages (JavaScript, Glide Script) and experience in REST/SOAP integrations.
• Robust understanding of ITIL processes and practices.
• Proficiency in developing ServiceNow custom applications and integrations.
• Knowledge of asset management, CMDB, and discovery tools.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities to work with stakeholders and team members.
• Ability to work independently and in a team, managing multiple priorities in a fast-paced environment.

• Location:

Thane, India

• Qualification:

BE./B.Tech/BCS/BCA/Bsc.IT or Masters Degree in Computers/Information Technology

• Certification:

ServiceNow Certified Implementation Specialist (ITSM, ITOM, and ITAM certification preferred).

• Experience:

4-7 Years

• Joining Time:

Immediate/30 Days .