Account Manager

Facilitate key business objectives of Renewal, Escalation, Upgrade and Gross Margin improvement through customer relationship management and stakeholder mapping.

• Monthly visits and meetings with school leaders to update on program
• Develop and negotiate potential business opportunities with existing customers.
• Ensure high team satisfaction and minimal attrition.
• Accurate Billing to Receivables through clean handover SLAs and timely collection of payments from customers.
• Resource management and planning to meet/satisfy customer needs.
• Building and implementation of solutions to address customer escalations and attend service delivery escalations.
• Counsel/ guide front line operations resources to deliver value through adherence to SLAs including generating reports/feedback.
• Hold staff meetings with direct reports to guarantee effective communication.
• Handling all severity -1 customer escalations and follow all related issues to closure. All Severity -2 customer escalations to be resolved with managerial intervention (as required)
• Meet the expectations of the schools and staying true to the ES Mantras

Timely deliverables

• Planning and executing the Health and Skill related assessments across the region. This includes collecting the data and verifying the data to getting the reports delivered/ distributed on time.
• Conduct reflection meetings with the PE staff wherever required.
• Ensuring the deliverables and reports committed in the ODS/ Agreement are delivered.
• Knowledge and use of appropriate tools to monitor the program.
• Planning for and execution of events to improve customer renewals

Sales

• Build robust network of schools/market for EduSports services.
• Generate Referrals from partner schools.
• Identify, build and execute regional marketing plan for new markets/segments and strengthen existing markets/segment.
• On board schools/customers in line with company’s protocols and standards in terms of deliverables, payment terms and pricing.
• Build sustainable & executable solutions for the customers based on their requirements, parameters and constraints.
• Align internal team to ensure that deliverables are executed as per service level agreement with the customer.