Customer Support Executive

Job highlights

• PF, ESI (ESIC)Job DescriptionAbout Big HelloBig Hello is a plus-size fashion brand offering stylish and comfortable fashion for men and womenacross sizes XL to 7XL. We are looking for a warm, confident and customer-focused CustomerSupport Executive to join our Bangalore team and help us deliver a great experience before, duringand after every purchase.Role OverviewAs a Customer Support Executive, you will be one of the primary points of contact for Big Hellocustomers.You will handle customer queries across phone and WhatsApp, assist with orders, sizing, returnsand exchanges, coordinate with internal teams to resolve issues, and ensure customers receiveclear and timely updates.This role requires someone who communicates well, stays calm when handling difficultconversations and genuinely enjoys helping people.Key ResponsibilitiesHandle incoming customer calls and WhatsApp queries professionally and promptly.Assist customers with order status, delivery updates, product information and gen

About Big Hello Big Hello is a plus-size fashion brand offering stylish and comfortable fashion for men and women across sizes XL to 7XL. We are looking for a warm, confident and customer-focused Customer Support Executive to join our Bangalore team and help us deliver a great experience before, during and after every purchase. Role Overview As a Customer Support Executive, you will be one of the primary points of contact for Big Hello customers. You will handle customer queries across phone and WhatsApp, assist with orders, sizing, returns and exchanges, coordinate with internal teams to resolve issues, and ensure customers receive clear and timely updates. This role requires someone who communicates well, stays calm when handling difficult conversations and genuinely enjoys helping people. Key Responsibilities Handle incoming customer calls and WhatsApp queries professionally and promptly. Assist customers with order status, delivery updates, product information and general queries. Help customers choose the right size and provide basic product and fit guidance. Handle requests related to returns, exchanges, refunds and order cancellations according to company policies. Support customers facing delayed deliveries, damaged products, incorrect products or payment-related issues. Coordinate with Operations, Warehouse, Logistics and Finance teams when cases require additional support. Follow up on open customer issues until they are resolved instead of simply forwarding them to another team. Maintain accurate records of customer interactions, complaints, resolutions and follow-ups. Categorise customer issues so recurring problems can be identified and addressed. Collect customer feedback and help the team understand common concerns, product feedback and improvement opportunities. Handle dissatisfied or angry customers calmly and work towards a practical resolution. Maintain Big Hello's warm, inclusive and respectful brand tone in every customer interaction. What We're Looking For; Strong verbal and written communication skills. Comfortable communicating with customers over both phone and WhatsApp. Fluency in English and Hindi is preferred. Knowledge of Kannada or other regional languages is an advantage. Patient, empathetic and confident while handling customers. Good problem-solving ability and willingness to take ownership of customer issues. Basic computer skills and ability to learn tools such as Shopify, WhatsApp Business and customer-support systems. Organised and able to manage multiple customer cases and follow-ups. Comfortable coordinating with different internal teams to get issues resolved. Interest or experience in fashion, retail or e-commerce is an advantage. Experience Preferred: 1–3 years of experience in customer support, customer service, retail, e-commerce, D2C or a similar customer-facing role. Freshers with excellent communication skills and the right attitude may also be considered.