Customer Service Manager

Integrity Healthcare Solutions Pvt. Ltd. Verified employer

Actively hiring · Posted 1mo ago · JEV260989E07DF4FF

SalarySalary not disclosed

Experience3–8 yrs

LocationAhmedabad, Gujarat

Work modeRemote · Full time

Openings1

EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization

Shift9am-6pm

IndustryIT - INFORMATION TECHNOLOGY

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Job description

Lead customer service operations, team performance, and service delivery. Monitor KPIs, SLAs, quality, customer satisfaction, and productivity. Coach teams to improve service quality, efficiency, and performance. Handle escalations and resolve complex customer issues effectively. Prepare reports and drive process improvements to enhance customer experience. Saturday, 12 September | 1:00 – 5:00 PM ISTBinori B Square 3, Ahmedabad, Gujarat

Key skills

Customer Service Team Management Customer Experience KPI Management SLA Management Escalation Management Quality Management Process Improvement

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