Candidate Success & Client Coordinator

Candidate Success & Client Coordinator

Posted by Kalkey

Kolkata

Posted: imported by Jeevika

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HybridKolkata( New Barrakpur )Posted: 1 week agoOpenings: 3Applicants: 13Candidate Success & Client CoordinatorKalkeyJob descriptionWe are looking for a Candidate Success & Client Coordinator to join our team in New Barrackpore, Kolkata. The ideal candidate will be responsible for managing client and candidate communication, coordinating meetings, understanding requirements, tracking progress, following up on action items, maintaining documentation, and coordinating with mentors and internal teams.The role requires excellent communication, strong organizational skills, effective follow-up, and a proactive, customer-focused approach.Key ResponsibilitiesCommunicate regularly with candidates and clients to understand their requirements, concerns, and progress.Schedule and coordinate meetings between candidates, clients, mentors, and internal teams.Maintain regular follow-ups regarding assigned action items, deliverables, and timelines.Track candidate progress, milestones, and ongoing activities.Document meeting discussions, recommendations, action items, and follow-ups.Coordinate with mentors and internal teams to ensure timely completion of requirements.Maintain accurate client and candidate records and project documentation.Monitor pending tasks and ensure timely follow-up and closure.Identify issues or concerns in the candidate/client journey and escalate them appropriately.Ensure a smooth and professional client and candidate experience.Manage multiple candidates, clients, meetings, and coordination activities simultaneously.Required SkillsExcellent verbal and written communication skills in English.Strong client and candidate coordination skills.Good follow-up and relationship management abilities.Strong organizational and time-management skills.Basic proficiency in MS Excel and Google Sheets.Ability to manage multiple tasks and priorities.Proactive approach with strong ownership and accountability.Customer-focused mindset and professional communication.Ability to coordinate effectively with multiple stakeholders.Preferred Candidate Profile13 years of experience in Customer Success, Client Coordination, Client Relationship Management, Project Coordination, Operations, or a similar role.Experience in a customer-facing or coordination role is preferred.Strong interpersonal and communication skills.Comfortable managing multiple stakeholders and following up on tasks.Ability to work independently while coordinating effectively with internal teams.Role: Customer Service,Industry Type: IT Services & Consulting,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: Customer Success, Service & Operations - OtherEducationUG: B.Sc in Any Specialization, B.Com in Any Specialization, B.A - Bachelor of Arts in Any Specialization, Diploma in Any SpecializationKey SkillsSkills highlighted with ‘‘ are preferred keyskillsClient SuccessCustomer SupportCustomer ServiceCustomer ExperienceCustomer SatisfactionCustomer EngagementAbout companyKalkey is a Kolkata-based software solutions company specializing in mobile app development, cloud computing, IoT, and custom enterprise software.Company InfoAddress:0, 295/1, Masunda Chanditala, Ward No.7, New, Barr ackpur, North Twenty Four Parganas, West Bengal, 7 00131, KOLKATA, West Bengal, IndiaBeware of imposters! 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