General Manager

Service Experts Heating & Air Conditioning Verified employer

Actively hiring · Posted 9d ago · JEV2609D7E64EF2FC

SalarySalary not disclosed

Experience8–13 yrs

LocationLexington

Work modeRemote · Full time

Openings1

EducationAny Graduate - Any Specialization, Any Post Graduate - Any Specialization, Any Doctorate - Any Specialization

Shift9am-6pm

IndustryCONSUMER GOODS - OTHERS

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Job description

Lead Quality for multiple BPO programs Manage voice and non-voice (email/chat) processes Drive transitions,ramp-ups and qualify framework setups Present in high-level client meetings Use Excel and PowerPoint for reporting Hold Sex Sigma/COPC/TTT certifications Ensure compliance with ISO/COPC frameworks

Key skills

Quality Leadership Process Transition Voice and Non Voice Operations AM - Quality - Lean / Six Sigma COPC Client Presentations

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