Customer Care & Operations Executive

We are looking for a Customer Care & Operations Executive who is proactive, organised, friendly, and excellent at communication. This role goes beyond simply responding to customer queries. You will be responsible for ensuring customers have a smooth experience, coordinating internally to resolve issues quickly, and working closely with the founding team, dispatch team, and vendors to keep operations moving. Key Responsibilities: Customer Care & Support Handle customer queries across WhatsApp, Instagram, email, calls, and other communication channels . Provide friendly, clear, and prompt responses to customers. Take ownership of customer issues and proactively work towards resolutions rather than simply forwarding queries. Handle return, exchange, refund, delivery, product, and order-related queries . Coordinate with the dispatch/warehouse team to resolve delivery and order issues. Follow up internally until customer issues are completely resolved. Maintain a positive and premium customer experience at every touchpoint. Operations Coordination Coordinate closely with the dispatch and warehouse teams for order-related issues and urgent requirements. Track pending customer issues and ensure timely closure. Work closely with the founding team on customer experience and operational requirements. Identify recurring customer issues and proactively suggest ways to improve processes. Vendor & Production Coordination Follow up with vendors regarding raw materials, production timelines, deliveries, and pending requirements . Coordinate with vendors to ensure materials are received on time. Maintain regular follow-ups and keep the founding team updated on delays or issues. Help coordinate between vendors, production, warehouse, and the internal team to ensure smooth operations.